Purpose of the Job:
To deliver a wide range of operational hospitality and administrative support services that ensure a professional welcoming and efficient work environment. The Office Services Specialist responds promptly to internal service needs maintains premium standards in client-facing spaces and contributes to process improvements that enhance service quality and operational efficiency in a fast-paced legal environment.
Key Responsibilities:
- Hospitality and Client-Facing Support
- Provide high-touch hospitality services including meeting room setup catering coordination and event preparation.
- Ensure all client-facing and common areas are maintained to premium standards.
- Operational and Administrative Support
- Serve as the first point of contact for internal service needs via the firms ticketing system.
- Coordinate mailroom functions including incoming and outgoing mail shipping logistics and courier services.
- Manage office supply inventory and procurement to ensure availability cost efficiency and quality.
- Equipment and Document Services
- Operate and maintain office equipment (copiers scanners printers) troubleshooting and coordinating repairs or maintenance.
- Provide advanced document services support including large-scale printing scanning binding and formatting.
- Records and Project Support
- Assist with records management including file retrieval archiving and destruction.
- Participate in special projects such as vendor research workflow optimization and cross-departmental initiatives.
- Contribute to and execute process improvements that enhance efficiency reduce costs or improve service quality.
- Other Duties
- Perform other duties as assigned to support smooth operations.
Required Qualifications:
- Education
- High school diploma or GED required; additional training in office administration hospitality or facilities management preferred.
- Experience
- Minimum of 2 years in office services administrative operations or facilities support.
- Legal environment or corporate hospitality-specific experience preferred.
- Skills
- Strong interpersonal and customer service skills with a professional presence.
- Exceptional organizational skills and keen attention to detail.
- Strong problem-solving skills; ability to work independently with minimal supervision.
- Proficiency in Microsoft Office Suite office equipment and service platforms.
- Ability to manage multiple competing priorities and adapt quickly to changing needs.
- Resourcefulness in handling urgent or unexpected requests.
- Ability to work with urgency and maintain high service standards under pressure.
Physical Requirements:
- Sitting bending stooping keyboarding reading and phone use.
- Ability to lift 2550 lbs.; may require occasional standing for extended periods and moving office supplies or equipment.
Performance Measures
- Goals
- Maintain high service satisfaction scores from internal clients.
- Ensure smooth daily operations with minimal service disruptions.
- Achieve cost and efficiency improvements through process enhancements.
- Competencies
- Service orientation and professionalism
- Operational efficiency and reliability
- Communication and teamwork
- Adaptability and resourcefulness
Working Conditions:
- Office-based role with occasional overtime during events or special projects.
- May require occasional travel between office locations or to offsite vendor locations.
Required Experience:
IC