Product Application Specialist
Product Application Specialist
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Job Description
The individual will join our Sales Team reporting to our Customer Operations Manager. The ideal candidate is the primary support resource for our customers partners and outside sales team. They are responsible for working collaboratively with the outside sales team as a technical advisor and product advocate. The Product Application Specialist must be able to identify and provide reliable solutions for all residential commercial and technical issues to assure customer satisfaction.
Job Duties:
- Assist the outside sales team in executing and achieving their territory and market business plans.
- Resolve internal and external technical support requests or issues related to product selection application specification installation etc...
- Prepare basic takeoffs based on plan review and specifications; develop system sizing layout and accurate bill of materials.
- Commercial processes for quotation receipt of order order entry shipment and delivery of order and resolution of return requests and quality issues
- Extensive interaction with customers partners and team via phone and email.
- Travel as needed with outside Sales Team to support presentation and trade show activities.
- Maintain expert level of product knowledge and application.
- Listen understand and convey customer requirements throughout organization.
- Travel to project sites to provide technical support and training services
- Maintain professional business relationships with target or assigned accounts.
- Provide status of ongoing projects and future projects.
- Work with Manufacturers Representatives wholesale distributors and installers to quote follow-up and close business
- Identify and communicate customers needs and sales opportunities to help future growth
- Other duties as assigned
Experience and Requirements:
- Bachelors Degree in Mechanical Engineering or related discipline preferred
- Associates Degree in engineering Equivalent work experience required
- 2 years of plumbing / HVAC industry-related experience is desired but not required
- Excellent communication skills
- Strong computer skills with proficiency in: Microsoft Excel PowerPoint Computer-Aided Design Software CRM
- Ability to read mechanical blueprints
- Organized and detail-oriented
- Ability to travel up to 25%
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Prolonged periods sitting at a desk and working on a computer.
- Ability to lift up to 25lbs.
- Requires sufficient hand arm and finger dexterity to operate a computer keyboard or other office equipment.
- Requires speaking and hearing ability sufficient to communicate in person or over the phone.
- Specific vision abilities required for this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust and focus.
- Frequently sitting standing walking keyboarding
- Required to wear Safety Glasses & Steel/Composite toe shoes while in Warehouse or Manufacturing Areas
Required Experience:
Unclear Seniority
Employment Type
Full-Time
