Manager, Technical Account Management
Manager, Technical Account Management
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$ 164000 - 288000
1 Vacancy
Job Description
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figmas platform helps teams bring ideas to lifewhether youre brainstorming creating a prototype translating designs into code or iterating with AI. From idea to product Figma empowers teams to streamline workflows move faster and work together in real time from anywhere in the world. If youre excited to shape the future of design and collaboration join us!
The Manager Technical Account Management position is a unique opportunity to build and lead a Technical Account Management function at one of the most innovative and beloved platforms in the industry. As the first Manager of TAMs at Figma you will have the ability to help define the vision shape the team and influence how we drive technical success for some of the worlds most forward-thinking companies. Youll combine deep technical expertise with customer success acumen to guide your team in driving adoption steering complex implementations and ensuring our customers realize maximum value from the Figma platform. This team focuses on the technical aspects of customer successfrom API integrations and custom plugin development to identity implementations and technical onboarding. If you are a strategic builder of post-sales technical teams who thrives in high-growth environments and wants to leave a lasting mark there is no better place to do it than in this role at Figma!
In this highly collaborative role you will partner with leaders in Customer Enablement Onboarding Solutions Consulting Sales and Product to deliver seamless technical experiences for our customers. Your ability to translate complex technical concepts into business value lead a team of technical post-sales specialists and build trusted technical relationships both internally and externally will make your team an indispensable strategic addition to Figmas GTM strategy.
If youre passionate about solving complex technical challenges enjoy working at the intersection of technology and customer success in a high-growth environment and love helping enterprise teams unlock the full potential of developer tools wed love to meet you.
This is a full time role that can be held from one of our US hubs or remotely in the United States.
What youll do at Figma:
- Lead and motivate a diverse team of TAMs across the globe
- Build and implement programs that help scale our TAM function and drive greater impact for our customers
- Establish success metrics for your team and monitor team performance supporting team members in exceeding their goals
- Participate in customer meetings alongside your team
- Assist in continual training and development including mentorship hiring and career growth
- Work cross-functionally to help define and execute our technical post-sales strategy
Wed love to hear from you if you have:
- 3 years people leadership experience for technical post-sales (preferable) or pre-sales teams.
- 6 years of relevant customer-facing technical experience (Technical Account Manager Technical Implementation or Support Solutions Architect Solutions Consultant or similar) in a SaaS organization
- Experience developing and implementing strategic programs that have impact and reach across teams
- Experience establishing performance metrics and operational rigor for a team of technical ICs
- Effective storyteller; strong verbal and written communicator/presentation skills
- Strong experience working effectively with cross-functional partners (Success Sales Product Success)
- Hands-on approach to problem solving. Is an effective coach but can jump in as a player when needed
While not required its an added plus if you also have:
- Experience managing teams across time zones/ regions preferred
- Has scripting or development experience (basic experience is okay)
- Has a public presence experience leading speaking engagements or can point to externally facing talks webinars or presentations theyve hosted
Pay Transparency Disclosure
If based in Figmas San Francisco or New York hub offices this role has the annual base salary range stated below.
Job level and actual compensation will be decided based on factors including but not limited to individual qualifications objectively assessed during the interview process (including skills and prior relevant experience potential impact and scope of role) market demands and specific work location. The listed range is a guideline and the range for this role may be modified. For roles that are available to be filled remotely the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.
Figma offers equity to employees as well a competitive package of additional benefits including health dental & vision retirement with company contribution parental leave & reproductive or family planning support mental health & wellness benefits generous PTO company recharge days a learning & development stipend a work from home stipend and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figmas compensation and benefits are subject to change and may be modified in the future.
Annual Base Salary Range (SF/NY Hub):
$164000 - $288000 USD
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts experiences and opinions allows our employees our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity/expression veteran status or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role participate in the interview process perform essential job functions and receive other benefits and privileges of employment. If you require accommodation please reach out to . These modifications enable an individual with a disability to have an equal opportunity not only to get a job but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
- Holding interviews in an accessible location
- Enabling closed captioning on video conferencing
- Ensuring all written communication be compatible with screen readers
- Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection we require all candidates keep their cameras on during video interviews. Additionally if hired you will be required to attend in person onboarding.
By applying for this job the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figmas Candidate Privacy Notice.
Required Experience:
Manager
Employment Type
Full Time
