Senior Product Manager (m/f/d) Self Service
Senior Product Manager (m/f/d) Self Service
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Job Description
Join SIXT as a Senior Product Manager (f/m/d) and help shape digital solutions used by millions worldwide redefining how people experience mobility. We are transforming our product experience to reflect our brand values and exceed customer expectations.
We are looking for a customer-focused impact-driven product leader to improve our digital self-service experience across the entire rental journey. Your goal: reduce customer effort prevent unnecessary contacts and boost satisfaction with intuitive seamless solutions.
Passionate about building frictionless customer-first journeys that deliver real business value We would love to hear from you!
YOUR ROLE AT SIXT
- You own and drive key self-service features and projects over the full product development cycle: from the ideation phase through design specification and development and over to the launch and post release analysis
- You define and prioritize self-service initiatives that enhance the digital rental journey reduce contact center dependency increase digital adoption and support the growth and scale of SIXTs strategic ambitions
- You collaborate closely with diverse stakeholders (e.g. product engineering design operations data science teams) to define build and launch products and features
- You write clear actionable product specifications and optimize self-service funnels. Foster a culture of experimentation with rapid prototyping and A/B testing to validate new ideas
- You leverage product data and KPIs (e.g. contacts per rental digital checkout quota pre-enriched checkouts) to make informed strategic decisions in a complex high-volume environment
- You develop and execute personalization strategies that tailor self-service content nudges and feature recommendations to individual customer needs driving engagement satisfaction and conversion
YOUR SKILLS MATTER
- Experience You bring several years of product management experience adapt in agile methodologies with a focus on customer-facing digital products (experience in B2C digital products or the travel/mobility industry is a plus)
- Collaboration You have worked closely with cross-functional teams like engineering design operations customer service and data to define prioritize and deliver self-service features that meet both customer needs and business goals
- Skills You are confident in making data-informed decisions using KPIs such as contacts per rental cancellation rate and digital adoption rates to guide strategy. Furthermore you have hands-on experience with A/B testing and experimentation to validate hypotheses and optimize conversion funnels
- Mindset You bring a customer-first mindset and are driven to create seamless frictionless self-service experiences that delight users and prevent unnecessary contacts
- Hands-on & Problem solving You are passionate about making it happen have a hands-on mentality for flawless execution and are able to solve problems independently while keeping multiple stakeholders aligned
- Communication You excel at clear and persuasive communication able to simplify complex topics and influence decisions across all organizational levels from branch operations to executive leadership
WHAT WE OFFER
- Extra benefits Enjoy discounts on SIXT rent share ride and SIXT attractive vehicle leasing offers and exclusive deals with partners for travel tech fashion and more
- Mobility boost We support you with a monthly mobility allowance of 20 per month for even more freedom
- Future security We contribute to your retirement plan and support you with capital-forming benefits to ensure you are well covered
- Feel-good atmosphere Stay active with our modern SIXT gym various leisure activities like the gaming area or the SIXT choir and enjoy our high-quality employee restaurant
- Flexibility Enjoy 30 days of vacation and a hybrid working model with flexible hours
- Giving back Take one day each year to volunteer at a charitable organization dedicated to supporting children
Additional Information :
About us:
We are a globally leading mobility service provider with a revenue of 4.00 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental) SIXT share (car sharing) SIXT ride (taxi ride and chauffeur services) and SIXT (car subscription) giving our customers access to our fleet of 350000 vehicles the services of 4000 cooperation partners and around 5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2000 rental stations. At SIXT top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
