Customer Service Representative with French & English
Customer Service Representative with French & English
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Job Description
Company Overview
At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.
Department Overview
Customer Care is a single point of contact team for Motorola Solutions. Multilingual call chat and email support for prospects customers and partners in the following languages: English German French Italian Spanish Polish UkrainianBusiness working days: Monday to Friday.
Customer Care is part of the Centralized Managed & Support Operations (CMSO) working closely with Technical Support Repair Marketing Channel Sales & Operations.
Job Description
Handle inbound calls chats web inquiries and emails from prospects or customers who want to buy or have an interest in implementing projects involving Motorola Solutions products and solutions
Own non-technical/ technical requests and drive them through to resolution
Work with the repair center to resolve issues around repair time quality or shipping
Act as a focal point and liaise with customers partners engineers and support managers
Assist customers with guided resolution while researching our extensive database and sharing knowledge articles
Work closely with engineers to drive knowledge article creation for potential technical issues from customers and partners
Make outbound calls to prospective customers/partners as and when required by the Sales team
Obtain a level of understanding of the whole of Motorola Solutions product portfolio and solutions
Act as a customer-facing ambassador for Motorola Solutions.
Conduct yourself and communicate in a professional manner in order to help and facilitate customer requests as seamlessly and efficiently as possible
Basic Requirements
Excellent French & English - both written and spoken (preferable French native speaker)
Sales- related and/ or customer- oriented experience preferred
Excellent communication skills both spoken and written including listening negotiating and influencing
Calm and assured manner with the ability to work well under pressure either as an individual or as part of a team
High level of motivation with a will to succeed
Attention to detail
We offer:
Competitive salary package
Strong team- oriented culture
Flexible working hours
Contract of employment
Comfortable work conditions (high class offices parking space)
Volleyball field and grill place next to the office
Many sports activities such as Moto football league Wakeboarding Snowboarding e-gaming league etc.
Private medical & dental coverage
Life insurance
8 hours working day (30 minutes lunch break included)
Access to wellness facilities and integration events
Trainings and broad development opportunities
Motorola Solutions is supporting CSR activities and encourages employees to participate
Travel Requirements
None
Relocation Provided
None
Position Type
ExperiencedReferral Payment Plan
YesCompany
Motorola Solutions Systems Polska Sp.z.o.oEEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
