Learning & Development Manager
Learning & Development Manager
Posted on :
14-08-2025
Employer Active
1 Vacancy
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Job Description
- Consistently offer professional warm and engaging service
- Participate in the creation implementation and facilitation of the hotels training plan and its budget aligned with the propertys strategic goals and objectives
- Conduct an annual training needs analysis and collaborate with department heads guest feedback audits and performance reviews to identify development opportunities for their teams
- Define learning priorities (onboarding technical skills soft skills management etc.)
- Initiate coordinate deliver and follow up on all training activities within the hotel
- Actively establish relationships and partnerships with industry associations external training providers and academic institutions related to the hospitality industry
- Update and maintain accurate records of training activities and participant information
- Track attendance and post-training evaluations
- Measure the impact of training on operational performance (KPIs feedback quality audits etc.)
- Prepare monthly training reports and annual training reviews
- Select and coordinate external speakers / certified training organizations
- Train and support internal trainers
- Foster a culture of knowledge sharing coaching and mentoring within the organization.
- Maintain an up-to-date training calendar to maximize learning resources and opportunities
- Stay up to date with industry trends new learning technologies and best practices in L&D.
Qualifications :
- 3-5 years proven experience in Learning & Development ideally within the hospitality industry.
- Strong communication and interpersonal skills with the ability to build relationships at all levels.
- A proactive problem-solving attitude with a genuine desire to support and empower others.
- A proven track record of designing and executing L & D initiatives to yield best outcomes.
- A team player who thrives in a fast-paced service-oriented environment.
- Passionate about developing people and driving organizational growth.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
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