Data Center Operations Analyst

Data Center Operations Team manages the planning hardware installation and configuration optimization operations and ongoing maintenance of the computer/data center. Oversees systems performance the monitoring of equipment and the management of vendor relationships. Responsible for capacity planning and continual assessments for process improvement to ensure that processes are well-documented sustainable and scalable. Monitors ongoing practices to ensure consistency with policies compliance regulations and control requirements. Selects develops and evaluates personnel to ensure the efficient operation of the function. Roles can have an internal or external client focus. May involve company-hosted Web-enabled solutions or may include project-based jobs in conjunction with Professional Services and outsourcing functions.

What you get to do in this role:

• Day-to-day operations of data centre ensuring the smooth functioning of critical infrastructure

• Installation of pre-integrated racks individual servers and network appliances including stacking patching cable management equipment labelling

• Monitor system performance and capacity safeguarding uptime and reliability of all data center operations

• Queue management prioritising trouble tickets

• Meet and track all operationalKPIs and metrics

• Capacity deployment and space utilisation

• Material procurement

• Maintaining asset inventory and facility stock 

• Vendor management

• Strategic global projects

• Inspire and contribute to the improvement in team process technology innovation and automation.

• Creating documentation promoting data center operations standards and best practices

• Be passionate about the quality and quantity of services being provided and continuously strive to improve our Customer Experience.

Key Responsibilities: 

• Available for 24/7 support as needed. All interested candidates must be willing to work during off-hours for scheduled maintenance emergencies and on-call situations. 

• Troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLAs) 

• Hands-on experience in hardware break-fix with servers and network appliances. 

• Perform root cause analysis of equipment failures 

• Installing and troubleshooting patch connectivity over structured cabling

• Ensure all safety procedures are adhered to while performing work 

• Fully comply with all physical security procedures and policies. 

• Perform regular audits as required. 

• Extensive experience in installing monitoring and maintaining data center IT equipment. 

• Experience in managing vendors in a data centre environment. 

• Coordinating with the onsite delivery and shipping of all equipment  

Qualifications :

To be successful in this role you have:

• 2 years of experience in data center operations management

• Experience of managing the planning hardware installation and configuration optimisation operations and ongoing maintenance of the computer/data center

• Holistic experience of overseeing systems performance the monitoring of equipment and the management of vendor relationships

• Experience of capacity planning and continual assessments for DC

• Good knowledge of data center facilities and infrastructure including power HVAC structured cabling rack management and security

• Experience managing vendors in a data center environment

• Strong analytical skills with the ability to multi-task several unrelated issues

• General documentation skills with particular emphasis on technical processes and standards

• Knowledge and experience in ITIL process methodologies a plus

• Proven ability to function in ambiguous situations with a record of success

• Excellent communication customer focus problem solving conflict management time management and interpersonal skills required

• A deep passion for Sustainability and compliance to support our customers global impact responsibilities 

• Some travel would be required domestically and internationally

Preferred Qualifications

• Experience with data center build outs

• Taking ownership of all the ongoing responsibilities in the Data Centre. 
• Excellent General documentation skills with particular emphasis on technical processes and standards. 
• Proven ability to work with cross-functional teams in highly technical multi-disciplined projects. 
• Technical understanding of data centre facilities and infrastructure including power HVAC circuits structured cabling rack management and security is a plus 
• Knowledge and experience in ITIL process methodologies CCNA CompTIA Hardware is a plus. 

• Experience with CISCO Juniper Dell and other commodity networking and storage devices 

• Experience with multi-mode single-mode and copper cabling

Additional Information :

Work Personas

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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