Supply Chain & Customer Care Manager
Supply Chain & Customer Care Manager
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Job Description
Missions:
- As supply chain & Customer Care manager for BU SEA & HK responsible for the BU supply chain with direct involvement in stock management & customers orders taking and fulfillment
- Responsible of the performance of Supply Chain Logistics & customer care for BU SEA HK & TW. Provides resources & framework necessary for the empowerment and involvement of his/her teams to guarantee the achievement of the objectives within his/her scope
Activities:
Drive demand planning process within the BU network
- Develop in coordination with other functions an unconstrained demand plan for the BU. Animate a BU demand review to reach consensus on the sales forecasts
Optimize the supply planning
- Define the replenishment frequencies of our business units warehouses to reach the optimum cost for stocks and the strategic stocks for each warehouse according to the local logistic offer and to align with the Groups supply chain standards.
- Oversee and ensure timely submission of monthly purchase forecast and supply plan to BA.
Management of BU SEA & HK logistics activities
- Improve BUs stock management and operational efficiency implement best practices in all locations ensure customer orders fulfilment with high customer satisfaction rate; improving BU customer care quality standard.
Supply Chain / Logistics Projects
- Collaborate with BA to execute and implement projects as requested
Qualifications :
- Minimum of 8 years experience in a supply chain multinational environment within industrial or distribution company
- Education: Bachelor Degree in Operations Logistics International Management Supply Chain or business degree
- Data mindset. Strong analytical organizational and planning skills. Excellent communication written and presentation skills
- Able to collaborate with externals and internals stakeholders at different level of hierarchy
- Able to make quick decisions for corrective actions capable of multi-task and handle multiple priorities in a challenging fast-paced environment. Strong sense of urgency and handle multiple priorities skills
- Business oriented
- Able to work independently with high degree of initiative and drive
- Leadership competences: Ability to animate transversally & directly the team
- Planning and logistics experience Proficiency in relevant software such as Microsoft Office ERP APS
- Experience in improving business via continuous improvement process review
- Proven record in improving operation procedures and enhancing work flows to optimize efficiencies
Additional Information :
All job applications must include both current and expected salary details. Applications missing this information may not be considered. Thank you.
The protection of our candidates personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system and not by email or postal.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
