Support Engineer Sr (Bilingual)
Support Engineer Sr (Bilingual)
Posted on :
12-08-2025
Employer Active
1 Vacancy
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Job Description
What would you do
- Solve technical doubts regarding the functioning of the services offered both to internal and external customers becoming an expert of these.
- Cooperate and support their fellow Support in resolving the incidents they require.
- Ensure compliance with the SLA for the resolution of cases established with clients.
- Correctly identify the priorities of attention for the cases of Support taking into account the impact that this generates.
- Seek to impact on your colleagues for the improvement of the Support service.
- Identify propose and lead improvements on the processes / automatisms that are carried out in the Support team.
Your experience has been shaped by
- 4 years in Support related positions.
- Demonstrated interest in technical field and development/ automatization.
- Ability to influence and built effective working relationships with all levels of the organization.
- Experience working in agile environments.
Your SuperPowers
- Conversational English is required (Must).
- Intermediately SQL level.
- Remote collaboration capabilities.
- High skills in communicating complex technical issues to both technical and non-technical audiences.
- Problem solving skills.
- Knowledge of programming language desirable (no development experience).
What we bring to the table
- Indefinite-term employment contract under Colombian labor law.
- Hybrid Work: Work together as a team.
- Flexible hours: We trust your work and skills.
- 10 Additional days off to vacations.
- Half day off on your birthday.
- Access to Educational Budget.
- Workstation Paid BYOD or company-provided machine. Different options to satisfy your palate.
- Health insurance: Prepaid medicine.
- Monthly activities with your team.
Employment Type
Full Time
Key Skills
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