Senior Operations Watch Officer
Senior Operations Watch Officer
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Salary Not Disclosed
1 Vacancy
Job Description
Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a Network Administrator - Associate for an exciting opportunity located in Sierra Vista Az.
Job Description and Responsibilities
We are seeking a highly skilledSenior Operations Watch Officer.The work location will be Fort Huachuca in Sierra Vista AZ.This position requires a Secret clearance.
The ideal candidate will possess in-depth knowledge of information technology (IT) operations provide timely reporting in both written and verbal format and be well versed in the information technology infrastructure library (ITIL) incident management process.
Required Knowledge Skills and Abilities (KSA)
- Responsible for the 24/7 technical oversight of a complex Cyber Operations Center supporting the Armys O/CONUS Theater
- Maintain awareness of all outages affecting GCC-C managed assets tracking customer impact and resolution of events
- Make sound decisions with regard to cyber operations service delivery and incident response; facilitate resolution on critical events
- Ensure situational understanding is obtained in order to ensure proper prioritization of IT incidents ensure that resources are assigned appropriately towards incident resolution and operational impact is understood
- Monitor approve and manage Authorized Service Interruptions (ASI) for the O/CONUS Network
- Ensure accurate reporting to GCC-C senior leaders and higher headquarters
- Ensure prompt incident response and conformance to organizational processes and service level targets (SLT)
- Monitor a variety of cyber assets using multiple tool sets to ensure the Armys O/CONUS network is available
- Identify issues and anomalies within the network; exercise personnel call-out procedures to react to alerts and other network events requiring emergency response
- Review Commanders Critical Information Reports (CCIR) for technical accuracy prior to distribution to the O/CONUS Theater
- Be the subject matter expert with regard to policy and procedure in the GCC-C cyber environment; remain acutely aware of changes within the environment
- Act as the senior contract team member after core duty hours and makes decisions on behalf of senior leadership in their absence
- Must be available for shift work to include weekends and holidays
Minimum Training Education and Certifications
- Security Clearance: Current Secret Clearance
- Education: HS 6 years experience or AA/AS 4 years experience or BA/BS 2 years experience
- Experience: To include 2 years experience in military operations (IE: NETOPS/G3/S3/S6)
- Strong verbal and written communication skills
- Excellent people and phone skills
- Ability to prioritize and multi-task
- Experience with Microsoft Office products
- Must be willing to work flexible schedule (rotating shift work)
- Positive focused and engaging team player is a must
- Must be highly organized and adaptive to change
- Understanding of the Army missions and how IT contributes to the delivery of products or services supporting those missions
- Ability to interact professionally with all levels of Army customers/organizations (verbal and written)
- Must possess basic overall IT knowledge
- Preferred:
- Information Technology Infrastructure Library (ITIL) Foundations V4
- IT operations experience at the Brigade level or higher
- Attention to detail and the ability to remain calm under pressure
Minimum Clearance
- Security Clearance: Current Secret Clearance
Physical Requirements
- Maintain focus and awareness throughout scheduled working hours.
- Perform tasks requiring prolonged periods of sitting or standing at a desk utilizing a computer mouse and keyboard.
- Lift and move objects weighing up to 15 pounds as needed.
- Exhibit excellent verbal and written communication skills with a strong command of the English language.
- Demonstrate the ability to work independently while also collaborating effectively as part of a team.
- Quickly learn and retain routine tasks and processes.
- Possess strong organizational skills attention to detail business correspondence proficiency and self-management capabilities.
- Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.
Additional Requirements
- MUST participate in a 24 x 7 shift rotation
- Other duties as assigned
ESM provides equal employment opportunity to all individuals regardless of race color creed religion gender age sexual orientation national origin or ancestry disability genetic information veteran status gender identification or any other characteristic protected by state federal or local law.
Required Experience:
Senior IC
Employment Type
Full-Time
