Customer Service Representative (Hybrid)
Customer Service Representative (Hybrid)
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Job Description
We are HALO! We connect people and brands to create unforgettable meaningful and lasting experiences that build brand engagement and loyalty for our over 60000 clients globally. Our nearly 2000 employees and 1000 Account Executives located in 40 sales offices across the United States are the reason HALO is the global leader in branded merchandise uniform programs and recognition and incentive solutions.
The Customer Service Representative works in partnership with our Account Executives suppliers and relevant stakeholders to drive promotional product orders to completion. This position serves as a liaison between Sales and relevant departments to facilitate order workflows troubleshoot escalations and ensure timely service to multiple customers. The individual in this role is expected to effectively partner cross-functionally with the Sales Team Order Editing Billing Team etc. by utilizing strong verbal and written communication and demonstrating a strong customer service orientation.
HALO is committed to its hybrid workplace model and believes bringing teams together in person on common days is essential to operate as One HALO. As part of this effort we require employees who reside within a 30-mile radius of the Sterling IL office to work in-person at minimum 1x a week.
Responsibilities
- Run daily reports of open orders and complete necessary follow-ups as needed.
- Periodically monitor new orders to schedule appropriate follow-up actions ensuring accurate documentation of dates and reasons.
- Review order details to confirm that shipping dates and methods are aligned with delivery deadlines.
- Track shipments using various shippers websites.
- Proactively address and resolve any issues that emerge post-shipment to guarantee customer satisfaction.
- Maintain clear and professional communication with Account Executives sales teams suppliers and all pertinent stakeholders regarding order statuses supplier concerns and anticipated shipping timelines.
- Respond to inquiries from Billing Accounts Receivable and other internal employees regarding orders assigned to Account Executives.
- Document and manage all order-related actions and updates in designated systems.
- Offer support and act as a backup for fellow customer service representatives ensuring continuity and quality of service.
- Other duties as assigned
- High school diploma or equivalent.
- Minimum 3 years administrative AND/OR customer service experience
- Strong attention to detail and efficient organizational skills
- Active listening skills; not interrupting and asking clarifying questions
- Experience with basic computer use including Office and ability to learn company specific systems
- Effective professional written and oral communication skills; including email and telephone etiquette
- Ability to work on variety of tasks simultaneously on daily basis using effective time management to meet deadlines
- Flexibility to work concurrently as an individual and part of a team environment providing support to others as needed
Compensation: The estimated base hourly rate for this position is between $16.50 and $19.00 per hour. Please note that this pay range serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range compensation decisions are influenced by various factors. At HALO these include but are not limited to the scope and responsibilities of the role the candidates work experience location education and training key skills internal equity external market data and broader market and business considerations.
Benefits: At HALO we offer benefits that support all aspects of your life helping you find a work-life balance thats right for you. Our comprehensive benefits include nationwide coverage for Medical Dental Vision Life and Disability insurance along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
More About HALO:
At HALO we energize our clients brands and amplify their stories to capture the attention of those who matter most. Thats why over 60000 small- and mid-sized businesses partner with us making us the global leader in the branded merchandise industry.
- Career Advancement: At HALO were passionate about promoting from within. Internal promotions have been key to our exponential growth over the past few years. With so many industry leaders at HALO youll have the opportunity to accelerate your career by learning from their experience insights and skills. Plus youll gain access to HALOs influential global network leadership opportunities and diverse perspectives.
- Culture: We love working here and were confident you will too. At HALO youll experience a culture of ingenuity inclusion and relentless determination. We push the limits of possibility and imagination by staying curious humble and bold breaking through yesterdays limits. Diversity fuels our creativity and we thrive when each of us contributes to an inclusive environment based on respect dignity and equity. We hold ourselves to a high standard of excellence with a commitment to results and supporting one another with accountability transparency and dependability.
- Recognition: At HALO your success is our success. You can count on us to celebrate your wins. Colleagues across the company will join in recognizing your milestones and nominating you for awards. Over time youll accumulate recognition that can be converted into gift cards trips concert tickets and merchandise from your favorite brands.
HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race color religion sex pregnancy (including childbirth lactation and related medical conditions) national origin age physical and mental disability marital status sexual orientation gender identity gender expression genetic information (including characteristics and testing) military and veteran status and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit develop and retain the most talented people.
HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work.
HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
