Digital Training & Content Development Manager
Digital Training & Content Development Manager
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Job Description
Company:
Jeppesen Sanderson IncDigital Services is currently looking for a Digital Training & Content Development Manager to join our team in Denver Colorado or Seattle Washington. This position will focus on supporting the Boeing Digital Services portfolio of products and services by leading a global team of Instructional Designers Technical Writers and Instructors who analyze design and develop effective and engaging training and documentation for both external customers and internal users on how to use our suite of software products and data production tools. This position will also be responsible for ensuring that our training environments are running optimally to meet the service demands of our customers.
A successful candidate is someone who enjoys leading a global team from various cultures and has a passion for creating the best training experience for our end-user. You are a servant leader and are comfortable with leading potentially paradigm shifting change. You have a proven track record collaborating with customers stakeholders and engagement partners to ensure specific user needs are met. You are adaptable and can manage multiple training and documentation programs and/or projects in a fast-paced Agile software development environment where you display your passion for solving problems while being resourceful. Quality is engrained in everything you develop and deliver. You take the initiative to get to know your customers and find new ways to effectively develop training & documentation solutions and services that exceed our customers expectations.
Position Responsibilities:
- Lead a global team of training and documentation professionals from various cultures in a fast-paced Agile software environment to create exceptional training and documentation solutions and services for our customers.
- Coaches counsels mentors and provides growth opportunities to enhance employee performance and expand capabilities
- Proactively communicates with employees peers and stakeholders. Keeps others informed by communicating project status conducting and participating in team meetings providing presentations and listening to employee concerns and suggestions. Communicates policies and directives to enhance employee awareness of expectations.
- Ability to accomplish results through individuals and teams who exercise significant latitude and independence in their assignments. Often heads a centralized functional activity accountable for results including costs methods and staffing. Rarely performs the work of subordinates. Promotes a culture of continuous improvement that values open and honest communication.
- Collaborates closely with internal organizations (Software Development Implementation Support Product Management) to develop high-quality training and documentation solutions for both internal and external customers.
- Balances multiple projects including projects beyond normal scope and works as an integral part of the Scaled Agile team.
- Ensures that content and delivery mechanisms meet end-user needs.
- Identifies and scopes new technologies and delivery platforms for Digital Content such as AI and automated overlay
- Helps support paradigm changes in instructional Design
- Mentors new content developers (Instructional System Designers Technical Writers Instructors) with less experience in aspects of the job.
- Influences product team by educating on our processes and standard methodologies.
- Contributes to shared knowledge and industry best-practices across a larger team.
- Collaborates with cross-functional teams to determine content needs and schedules. Meets all scheduled deliverables. Create a variety of types of content based on customer needs priorities and program schedules.
- Contribute to departmental best practices including style guidelines organization configuration management tools and procedures.
- Collaborate with other types of content creators to create a comprehensive customer experience.
BasicQualifications (Required Skills/Experience):
- Five or more years experience managing global teams in technical writing training or related work experience or an equivalent combination of education and experience.
- Three or more years leading training and documentation programs/projects to create innovative knowledge and information solutions.
- Has a good understanding of Instructional Design methodologies with an emphasis on those in an Agile software environment.
- Has a good understanding of developing content in a structured topic-based authoring environment.
- Experience developing training and documentation for software products in a fast-paced scaled Agile environment.
- Fluent in spoken and written English.
Preferred Qualifications (Desired Skills/Experience):
- Bachelor Master or higher or equivalent in related field of studies.
- Ability to empathize with users and create content that meets their needs.
- Strong interpersonal skills.
- Establish positive relationships and effectively engage customers.
- Strong leadership abilities especially global teams
- Strong understanding of developing and delivering training solutions to customers through multiple channels (Written documentation self-paced learning instructor-led videos graphics)
- Ability to work collaboratively across multiple disciplines to meet customer and business training needs.
This position is hybrid. This means that the selected candidate will be required to perform some work onsite 3 days a week. This is at the hiring teams discretion and could potentially change in the future.
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.
Pay & Benefits:
At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications as well as market and business considerations.
Summary Pay Range:
Language Requirements:
Not ApplicableEducation:
Not ApplicableRelocation:
This position offers relocation based on candidate eligibility.Export Control Requirement:
This position must meet export control compliance requirements. To meet export control compliance requirements a U.S. Person as defined by 22 C.F.R. 120.15 is required. U.S. Person includes U.S. Citizen lawful permanent resident refugee or asylee.Safety Sensitive:
This is not a Safety Sensitive Position.Security Clearance:
This position does not require a Security Clearance.Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.Contingent Upon Award Program
This position is not contingent upon program awardShift:
Shift 1 (United States of America)Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military/veteran status or other characteristics protected by law.
Boeing Participates in E Verify
Right to Work Statement
Required Experience:
Manager
Employment Type
Full-Time
