Senior Manager, Provider Partnerships
Senior Manager, Provider Partnerships
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$ 129969 - 158617
1 Vacancy
Job Description
This role will be overseeing our Southern California WelbeHealth Markets - Some travel will be required for the role
At WelbeHealth we serve our communities most vulnerable seniors through shared intention pioneering spirit and the courage to love. These core values and our participant-focus lead the way no matter what.
The Senior Manager Provider Partnership is accountable for overseeing daily operations while mentoring and coaching a team fostering their professional growth and ensuring their success in driving provider engagement and operational excellence. The Senior Manager Provider Partnership plays a critical role in local strategy development identifying opportunities to enhance our provider networks performance and foster deeper mission alignment. This role is instrumental in building infrastructure and designing/refining robust processes that streamline workflows improve efficiency and equip their team with the tools they need to thrive. Collaboration with internal departments is critical to enable our aligned provider networks to deliver timely medical services to frail seniors across multiple geographies.
Essential Job Duties:
Team Leadership and Development
- Directly oversee recruit onboard and develop a high-performing team providing ongoing hands-on coaching mentorship and performance feedback to enhance skills and ensure professional growth
Operational Excellence and Process Design
- Identify design and implement scalable processes workflows and tools to optimize team effectiveness and streamline provider onboarding training and ongoing relationship management - this includes creating and updating training materials standard operating procedures and best practice guides
- Proactively analyze operational gaps and develop innovative solutions to improve efficiency accuracy and provider satisfaction
Strategic Contribution and Performance Management
- Collaborate with senior leadership to develop and refine the overarching provider partnership strategy aligning with organizational goals and participant needs
- Establish monitor and report on key performance indicators (KPIs) and service level agreements (SLAs) for the team and the overall provider network
Complex Issue Resolution and Support
- Act as an escalation point for complex provider relationship challenges supporting the team in resolving difficult issues and maintaining positive partnerships as well as occasionally conduct field visits with the team to provide direct coaching observe processes and support critical provider meetings
Cross Functional Collaboration
- Build strong collaborative relationships with internal departments (e.g. Clinical Operations Utilization Management Claims Contracting PACE Center Leadership) to ensure seamless communication workflow integration and alignment in supporting our provider network
Job Requirements:
- Must be comfortable with travelling to our WelbeHealth Southern California PACE Centers based on business needs - up to10-15% of travel
- Bachelors degree in relevant field; professional experience may be substituted
- Minimum of five (5) years of progressive experience in provider relations network management or health plan operations/account management in a complex healthcare environment - Healthcare experience is a must have for the role
- Minimum of two (2) years of direct team management experience with a demonstrated ability to manage and mentor a small to mid-size team remotely
- Demonstrated ability to design implement and optimize operational processes and infrastructure to improve team efficiency and effectiveness
- Demonstrated ability to build trust-based relationships with a diverse group of internal and external stakeholders
- Track record of reliably managing complex processes to on-time completion
Benefits of Working at WelbeHealth: Apply your expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.
- BENEFITS: Health Coverage on Day 1 Paid Parental Leave 401K Match.
- PERKS: 17 days of paid time off in year one 12 company holidays and 6 sick days
- GROWTH: Career path advancement and leadership opportunities
Salary/Wage base range for this role is $129969 - $158617 / year Bonus Equity. WelbeHealth offers competitive total rewards package that includes 401k match healthcare coverage and a broad range of other benefits. Actual pay will be adjusted based on experience and other qualifications.
Compensation
$129969 - $158617 USD
COVID-19 Vaccination Policy
At WelbeHealth our mission is to unlock the full potential of our vulnerable this spirit please note that we have a vaccination policy for all our employees and proof of vaccination or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.
Our Commitment to Diversity Equity and Inclusion
At WelbeHealth we embrace and cherish the diversity of our team members and were committed to building a culture of inclusion and belonging. Were proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race color religion sex gender gender identity gender expression sexual orientation marital or veteran status age national origin ancestry citizenship physical or mental disability medical condition genetic information or characteristics (or those of a family member) pregnancy or other status protected by applicable law.
Beware of Scams
Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @ email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to
Required Experience:
Senior Manager
Employment Type
Full-Time
