Customer Service Executive
Customer Service Executive
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At SummitNext Technologies Sdn. Bhd. we are a leading BPO and Technology Solutions provider where innovation meets excellence. As we expand were seeking talented individuals to join our Customer Service team based in Damansara City Mall.
Job Description
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Respond to customer inquiries promptly via calls emails and other contact channels.
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Assist customers with automotive-related queries and service requests.
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Provide accurate information and resolve complaints to ensure high customer satisfaction.
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Record and submit customer cases in the internal system according to SOP.
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Collaborate with team members to meet project KPIs and quality standards.
Job Requirements
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Diploma or higher qualification.
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Strong communication skills in English and Malay (written verbal listening).
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Previous customer service/BPO experience preferred automotive industry knowledge is an advantage.
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Customer-oriented mindset pleasant interpersonal skills and willingness to learn.
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Proficient in office software and computer operations.
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Able to work in a fast-paced environment and under pressure.
Job Type & Schedule
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Full-time rotational shifts
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5 working days per week
Salary & Benefits
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Basic Salary: RM3000/month
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Performance KPI Incentive: Up to RM300/month
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EPF & SOCSO
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Birthday Leave
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Annual Leave Maternity Leave Parental Leave etc.
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Opportunities for promotion
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Professional development opportunities
Expected Start Date: Immediately
Know more about us:
Website: Instagram: LinkedIn: Glassdoor:
Employment Type
Full Time
