Sr Eng Cloud Eng

What success looks like in this role:

• Handles bulk of UC Tier 2/3 support for incidents related to Unified Communications ensuring timely resolution and minimal disruption to services.

• Performs support as part of a three-member team across global time zones

• Evaluates Microsoft Teams policies and new features prior to implementation

• Ability to reproduce issues in test environment for validating solutions and escalations to vendors

• Evaluates Teams Devices firmware prior to global roll out

• Flexibility in researching and working in technologies and job assignments based on current team requirements outside of core UC work

• Implements solutions to manage and operate cloud directory and security governance

• Analyzes problem statements and provides feasible and optimal solutions

• Works with cross-functional technical colleagues to provide solutions define best practices and enhance existing processes.

• Proactively investigates and solves issues independently and as part of a team

• Creates strategic outlines and plans and works on tactical steps to implement the strategies

You will be successful in this role if you have:

BA/BS degree and 4-6 years relevant experience OR equivalent combination of education and experience

Proven core skills in Teams Unified Communications and Voice Technologies (SIP RTP VoIP Direct Routing Operator Connect and UC Application)

Proficient in Microsoft Entra and M365 Backend environment (Teams SharePoint OneDrive Exchange) support

Proven exposure and knowledge of scripting (e.g. Powershell Java Bash)

Advanced level understanding of meeting room technologies (Cisco Poly Logi Crestron) highly desirable.

Knowledge and exposure with SBC highly desirable

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age blood type caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.