IT Support Analyst
IT Support Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Lovisa is fast-fashion Retail
Lovisa is global and its growth is infectiously energetic
POSITION PURPOSE AND EXPECTATION:
The primary responsibility of the IT Support Analyst is to provide high level of support to our stores and Support Centre team.
The IT Support Officer will be responsible for:
Store and Customer Support for all IT related issues via email service desk tickets IM and phone
Support of all Lovisa Hardware and software applications
Responding to & closing tickets within the required service level targets
Monitoring server & network infrastructure remediating and escalating issues as required
Checking verifying & reporting on daily weekly & monthly batch processing
Provisioning equipment and software for new team members
Assisting with setup of new stores
Liaising with team and vendors throughout our trading regions
Administration:
Ensure punctuality and accuracy of all job records
To ensure reports are submitted in a timely manner to meet required deadlines
Ensure adherence to company policies and procedures at all times and continually keep abreast of changes to these as
they occur
To ensure holiday requirements do not impact on company needs and adhere to LOVISA company policy
Contribution to the Group
Contribute actively to the business strategic direction
Contributes positively and energetically to group meetings and company events
Provides an example for others to follow
Participates in projects to improve the operation of the division/company
Has a positive can do attitude at all times whilst listening challenging and directing
Coachable in all aspects flexible and proactive in style
Skills knowledge and personal qualities required:
Tertiary qualification in Information Technology.
Minimum of 2 years experience in a Technical Support role
Excellent written and verbal communication skills
Demonstrated problem solving skills
Demonstrated customer service skills and an ability to work with team of varying levels
We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence by supporting our culturally diverse team around the world.
Employment Type
Full Time
