Lodge Manager & Field Guide Couple
Lodge Manager & Field Guide Couple
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Salary Not Disclosed
1 Vacancy
Job Description
A luxury lodge in Thabazimbi is seeking an experienced Lodge Manager & Field Guide Couple to join their team. This is a unique opportunity for a dynamic duo passionate about hospitality and wildlife guiding to manage and deliver exceptional guest experiences.
Lodge Manager Responsibilities:
Full responsibility for lodge property operations
Maintain and uphold the brand standards at property level
Act as key ambassador of the brand including hosting site inspections and engaging with the market
Ensure departmental management personnel meet hospitality industry standards
Conduct weekly one-on-one meetings with Heads of Department
Keep the property innovative and aligned with current hospitality trends
Handle guest queries and complaints professionally and constructively
Develop staff potential and facilitate ongoing training programmes
Provide effective leadership and professional management
Participate in operations forums to optimise teamwork and collaboration
Implement performance management and succession planning processes
Conduct regular performance appraisals and follow-up on development plans
Follow all procedures to maintain safe and excellent safari guest experiences
Conduct guided game drives bush walks and ecological lectures in line with FGASA standards
Be available for all game drive duties and emergencies as required
Ensure proficient and safe weapon handling
Support the lodge s social media by contributing relevant wildlife and safari content
Assist with emergency incident handling including medical fire or flood evacuations
Lodge Manager
Minimum 3 years in senior hospitality management roles
Proficient in MS Office Suite
Proven track record of meeting targets
Strong knowledge of international hospitality trends and product supply
Valid Code 08 driver s licence and reliable transport essential
Field Guide
FGASA Nature Site Guide (NQF4) and Trails Guide qualification
ARH and Rifle Proficiency First Aid Level 1 Driver s Licence and Pr-DP
Previous experience as a Field Guide at a luxury safari lodge
Knowledge of company procedures and guiding standards
Exceptional attention to detail
Guest-focused approach living the brand experience
Excellent verbal and written communication skills
Positive team-oriented attitude with emotional control
Strong time management interpersonal and problem-solving skills
Proactive creative adaptable and flexible
Ability to work accurately under pressure
Patient tolerant and open to constructive feedback
Employment Type
Full Time
