POS Technician (139240)

POS Technician

Requisition: 139240
Title: POS Technician
Closing date: 26 May 2025
Location: Lazer Park

Job Family

Career Stream

Leadership Pipeline

FAIS Affected

Job Purpose

Job Responsibilities

• Conduct Level 1 and level 2 problem management when analysing issues. Optimise performance tuning PCs by the use of standard operating procedures and end users with multimedia support as well as execute per standard operating procedures.
• Provide support for installed system and application software per standard operating procedures (SOP).
• Execute Disaster Recovery Plan (DRP); by adhering to relevant standards; policies and procedures.
• Maintain a lean office environment i.e. computer room ;office; storeroom; cabling; etc at both workstations and in network rooms by complying to Health and Safety any task (eg: data encryption) per standard operating procedures (SOP).
• Provide advice regarding non adherence to policies; processes and procedure (level 1 level 2) through regular end user engagement.
• Conduct operating system support by applying standards and processes.
• Conduct 1st line support through the provisioning of site dependant tasks as negotiated.
• Ensure accurate reporting through capturing of activities in support of MIS (productivity vendor MIS; daily; weekly; monthly). Install and configure new and redeployed hardware as well as software per standard operating procedures (SOP).Ensure Nedbank IT standards are met when connecting devices to network and / or additional software requirements through client engagement.
• Conduct the moving of relevant information technology equipment.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: Staff surveys etc).
• Achieve business strategy (eg: training/awareness on digital forensic examination to external parties on pro bono basis) by participating and supporting corporate social responsibility initiatives.
• Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to Nedbank.
• Add value to Nedbank by supporting the implementation of new processes; policies and systems.
• Deliver all targets by ensuring all assigned work task are completed according to agreed time lines and due dates.
• Ensure clients purchase the correct assets by providingguidance to client in term of best options available.
• Ensure work standards and quality by conducting all assigned tasks according to requirements; due dates and assigned targets. Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and values by demonstrating the values through interaction with team and stakeholders.
• Contribute to the achievement of team goals by ensuring that own contribution and participation.
• Create and manage own career through guidance and support of management; department and personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring that all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management; continuity and team success through constructive participation in a diverse team and by sharing knowledge with team.
• Understand and consistently meet client needs by assisting clients through first line support.
• Ensure client requests are completed within agreed timelines by providing feedback and updating team leader and senior staff on all request completed.

Preferred Qualification

• CompTIA A CompTia N

Essential Certifications

Minimum Experience Level

23 years IT experience / Formalised MCSD/MCSE

Technical / Professional Knowledge

Behavioural Competencies