Must have the following requirements not negotiable:
- Minimum 5 years experience as an IT Systems Administrator
- Customer focused and approachable
- Solutions driven
- Comptia A
- Comptia N
- Microsoft MCS
- Cisco CCIP
- 2 years working experience with Google Workspace
- Microsoft Office 2016 and up
- Proficient in Microsoft Active Directory
Responsibilities:
- First point of contact for user incidents and requests
- Managing tickets via ITSM platform
- Provide IT support to all users within the business
- User setup and configuration
- Workstation setup and deployment
- Ensure that user data backup solution is functional and user data is protected
- IT compliance adhere to IT policies and procedures
- Maintain and update documentation of configurations
- Multifunction printer support