Application Support Engineer
Application Support Engineer
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1 Vacancy
Job Description
Minimum Requirements:
- 3 Year tertiary qualification or a relevant IT qualification
- Minimum 2 years application support engineer experience
Essential Competencies:
- Basic knowledge of the disciplines in an application support environment incident handling change management problem management etc.
- Problem solving exposure at application and business transaction level using application log files and SQL database queries
- Commitment to performing routine as well as investigation/analysis work tasks
- Ability to solve medium complexity problems
- Understand and develop the support team technical competency
- Selfmotivated proactive taking ownership of problems until they are resolved
- Mature person with the sense of responsibility to do after hours standby
Advantageous Competencies:
- Good oral and written communication skills
- Good customer relationship skills
- Problem solving skills
- Quick learner (short initial ramp up period)
Additional Requirements:
- Comfortable with working in the customer domain
- Adjust to the needs of a flexible working environment
Additional Comments:
- Looking for an above average knowledge of working with business applications on Windows & Linux Mircoservices AWS Cloud etc.
- Looking for capability to understand assist with Incident reports
Responsibilities:
- On line monitoring administration and support of applications running on Windows UNIX and Oracle based platforms
- Provide operational & business support for various applications to ensure service is provided within customer Service Level Agreements
- Monitor log investigate and resolve failures on transaction processing applications
- Liaise with and provide assistance to customer representatives during problem resolution
- Ensure that verbal and written reports of application investigations and resolutions are accurate and clear before presentation to the customer
- Perform scheduled daily weekly monthly support tasks
- Perform investigations on application support techniques to continually improve operational support and simplify achievement of customer SLAs
- Perform proactive analysis of failures and trends on applications and data to improve service levels
- Conduct routine maintenance upgrades and deployment of applications
- Provide assistance and training to BSI support team members
- Provide application performance information and participate in periodic support compliance audits
- Perform after hours standby support on applications running in a production environment
- Comply with the business footprint shift requirements of the support team
Employment Type
Full Time
