Client Consulting Manager
Client Consulting Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Business Group Overview
Visa Consulting & Analytics (VCA) drives tangible impactful and financial results for Visas clients including card issuers acquirers and merchants. Drawing on our expertise in strategy consulting data analytics brand management marketing operational and macroeconomics VCA solves the most strategic problems for our clients.
The SSA Practice applies deep expertise in the payments industry to provide solutions to assist clients with their key business priorities drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as marketing strategic growth profitability digital payments and risk.
Position Summary
The Visa Consulting & Analytics Manager will undertake consulting engagements for SSA markets enabling portfolio growth and improved profitability in clients credit and debit payment card business.
Potential projects could include payments strategy card portfolio management diagnostics enhancement of digital product offerings development of industry landscape evaluations and best practices optimizing client customer experience and reducing risk and fraud.
Working with the Senior Director and collaborating with other team members in VCA and Visa SSA the Manager will draw on their domain knowledge and expertise to provide recommendations to clients work that will enable enduring strategic relationships with our clients.
Responsibilities
Identify and surface opportunities for client projects and submit for inclusion into plans.
Design performance solutions to client requirements striving for innovative and
efficient approaches.
Undertake client projects including project road mapping client interviewing
analytical review of inputs structuring of recommendations report writing.
Bring deep subject matter expertise to bear in undertaking engagements such as portfolio strategy portfolio diagnostics and Acquisition and Loyalty program health checks.
Create develop and maintain models contribute to IP creation and standardized VCA offerings
Conceive and brief to the Analytics team projects including segmentation propensity models and other intelligent targeting solutions.
Defining the scope understanding clients objectives framing the problem or
opportunity
Collecting and analyzing input such as client information interviews data processes policies competitive and environmental information
Synthesizing analysis to determine gaps issues opportunities
Identifying solutions such as strategies tactics or programs of activity
Recommending approaches providing guidance and at times physically supporting implementation at the client site
Facilitate meetings and workshops as an element of client engagements to enable creative problem solving and/or transfer domain knowledge helping clients to realize project objectives across multiple client teams/functions.
Foster partnership with other internal functional areas ensuring alignment of
opportunities and recommendations particularly with product functionality and
availability.
Where employee is a subject matter expert provide knowledge sharing coaching and training across functional teams and/or regions.
You will have gained a variety of experience in the payments industry including card issuing and be passionate about an aspect that you have gained deeper expertise in be it loyalty product credit risk operations or another vertical. You will comfortably pivot from strategy development to program execution. Whilst you will work closely with the Senior Director to frame client engagements you will confidently take the lead in client interactions
Specific requirements are:
Superior analytical and problem solving skills with demonstrated intellectual and
analytical rigor
Must be team oriented collaborative diplomatic and flexible able to work effectively in matrixed organization
Excellent presentation skills including strong oral and writing capabilities
Self-motivated results oriented individual with the ability to handle numerous projects concurrently
Confident meeting and facilitation skills
Ability to negotiate with senior executives
Intellectual versatility able to traverse domain topics
Experience in and passion for the power of analytics to inform and drive strategy and tactics and proven ability to generate insights from data. Be very detail oriented ensuring the highest level of quality/rigor in reports and data analysis. Strong Excel and PowerPoint skills
An understanding of data models statistical analysis financial modelling etc.
Excellent project management skills
Strong academic credentials with relevant undergraduate degree and MBA or graduate degree preferred
Willingness to travel (20%)
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications :
Bachelors degree or equivalent.
At least 5 years of overall work experience
At least 3 years of solid experience in either of or a combination of management consulting retail banking payments experience
Combination of regional and global experience is also desired
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
