Officer: Client Services (Mpumalanga)
Officer: Client Services (Mpumalanga)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job purpose and profile:
The position is responsible for coordinating the Strategic Support of all CETA Projects. Management and reviewing of all projects performance; provide support as required; advising and supporting policy development leading the development of integrated information management systems and provide co-ordination support to the Client Services & Projects division.
Job Responsibilities:
- Assist in the implementation of the tactical plan by coordinating operational activities and ensuring alignment to the achievement of operational targets within the Provincial Office.
- Ensure successful implementation of Learning Programmes within the Region prepare for implementation monitor progress and closure of the programmes.
- Coordinate & Conduct monitoring site visits on all the projects and provide reports and lessons learnt at the end of a project.
- Review documentation of the project implementation plan for compliance with budget and duration.
- Complete Regional project reports on monthly basis and provide feedback to Manager.
- Contribute to the establishment maintenance and improvement of Standard Operating Procedures policies and guidelines relating to the Client Services and Projects Provincial office in consultation with the Senior Manager: Client Services and Projects.
- Assist in the monitoring evaluation and reporting on progress of the Provincial offices achievements against the tactical plan and strategic objectives.
- Contribute to the overall implementation of Provincial Office activities to ensure that the office is functioning optimally to execute the CETA strategic objectives and contribute to client satisfaction.
- Provide input and formulate business presentations in consultation with the provincial team.
- Oversee the provision of administrative duties in the Provincial Office such as receiving telephone calls correspondence and emails and flagging them as required.
- Work with the Head: Clients Services and Projects to prioritise an agenda and focus on the most important issues and opportunities within the province.
- Implementation of CETA special projects as required.
- Convene and attend key stakeholder meetings as directed by the Head: Clients Services and Projects with the purpose of ensuring follow-up and execution on identified actions.
General responsibilities attached to this role:
- Assist in identifying and adhering to fraud controls risk prevention principles sound governance and compliance processes and tools to identify and manage risks.
- Attend risk compliance ethics and fraud prevention update meetings trainings and workshops as scheduled by CETA.
- Ensure that regional projects are well coordinated managed efficiently and effectively according to schedule and budget.
- Proactively manage changes in projects scope identify potential crises and devise contingency plans.
- Ensure that all relevant CETA registers and regulatory reports are compiled and submitted.
- Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
- Review related Standard Operating Procedures in consultation with the Head: Client Services and Projects to ensure business optimisation.
- Adhere to all relevant laws policies and Standard Operating Procedures throughout the organisation.
- Assist with the supervision of the team by planning assigning and monitoring tasks aligned to deliver on performance objectives and in response to changes in processes.
- Supervise coach and mentor interns assigned to the unit.
- Ensure on-the-job training is taking place.
- Provide support in creating a high-performance culture and manage team performance effectively and provide input into the annual performance goals and measures into individual work plans based on agreed upon objectives.
- Provide support in the management of poor performance and disciplinary matters in line with the CETAs policies and procedures.
Specific Deliverables Expected:
- Coordinate & Conduct monitoring site visits on all the projects and provide reports and lessons learnt at the end of a project.
- Provide advocacy on matters related to discretionary grant and special projects to empower the CETA stakeholders to make informed decisions.
- Represent and attend regional activities i.e. exhibitions regional workshops
- Convene and attend meetings and present findings and business cases to relevant stakeholders when required.
- Implement timeous communication on progress and challenges in achieving the tactical work plans to impacted stakeholders.
- Attend industry related forums conferences and workshops to gain industry insight for the purpose of business improvement.
- Conduct workshops in the province to capacitate stakeholder about project implementation.
- Provide support to SMMEs NGOs Cooperatives & Trade Unions
Desired Skills Experience and Competencies
- Diploma/Degree in the Construction Sector NQF Level 6/7
- Project Management certificate/qualification
- Valid Drivers License
- Assessor Unit Standard will be an added advantage.
- Minimum of 3 - 5 years experience in a relevant field of which 1-2 must have been in supervisory role.
Other Requirements
- Knowledge and understanding of the SETAs mandate
- Business Report Writing and project management skills
- Knowledge of the PSET sector and relevant legislation (the SDA SDLA NQF Act NSDP 2030 etc and the PFMA) is essential.
- Computer literacy: Advanced Excel PowerPoint and Data Analytical skills are required.
The following Attributes are necessary to succeed in this role:
- Exceptional interpersonal skills which will include expertise in both written and verbal communication e.g. presentation and report writing skills;
- Assertiveness and Accountability
- Achievement Oriented
- Accessibility and responsiveness
- Adaptability and Emotional Maturity
- Integrity and Professionalism
- Resilience and Responsibility
REMUNERATION AND BENEFITS
Remuneration for this role is a negotiable basic plus benefits package per annum in line with the CETA Remuneration Policy and the applicable salary scales. A competitive package will be negotiated to attract best candidates.
The appointment will be a long-term appointment linked to CETA licence subject to satisfactory performance as per Performance Management Policy of the CETA.
PLEASE NOTE
Shortlisted candidates will be subjected to vetting and assessment process by the CETA; with the successful candidates subjected to security vetting.
Interested applicants should send an application letter together with a detailed Curriculum Vitae copies of academic qualifications and names of three contactable referees through CETA recruitment/ vacancy portal.
Applicants with International qualifications must provide a South African Qualifications Authority (SAQA) evaluation certificate to their application for consideration.
All personal information provided in your application will be collected processed and retained in strict accordance with the Protection of Personal Information Act (POPI Act) of South Africa. This information will be used exclusively for recruitment and selection purposes and will be treated with the utmost confidentiality.
Please note the following contact details are for enquiries about JOB CONTENT ONLY and NOT for application purposes.
Enquiries: Email: /
The CETA reserves the right to cancel this advert and / or not to appoint.
CETA will only correspond with shortlisted candidates. If you do not receive correspondence from CETA within 4 weeks of the closing date please consider your application unsuccessful.
Closing date: 25June 2025 at 23h59.
CETA is an equal opportunity the filling of vacant posts the objectives of section 195 (1) (i) of the Constitution of South Africa 1996 (Act No: 108 of 1996) the Employment Equity imperatives as defined by the Employment Equity Act 1998 (Act No: 55 of 1998) and relevant Human Resources policies of CETA will be taken into consideration. Coloured WhiteIndians and persons with disabilities are encouraged to apply and preference will be given to the EE Targets.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
