HR Business Partner - Graveyard (Thursday to Monday Shift)
HR Business Partner - Graveyard (Thursday to Monday Shift)
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1 Vacancy
Job Description
KEY RESPONSIBILITIES WILL INCLUDE:
Recruitment
Partnering with Hiring Managers and Recruitment to ensure quality placements (bulk & leadership positions) Employee Induction & On-boarding o Induction and On-boarding of new hires
o Ensuring that all new employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive morale and reduce early attrition
Employee Engagement
o Ensuring that all employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive morale
Talent Management o Partnering with Operations to ensure that:- Performance appraisals are implemented tracked and calibrated effectively as per the quarterly cycles- Probation is effectively managed with all new starters
Retention Management
o Partnering with Operations to:- Reduce attrition by actively reaching out to employees and engaging through various touch points (regular skip meetings one-on-one meetings team meetings etc.) to ensure quick resolution of issues- Identifying and addressing barriers to retention
o Conducing exit interviews and post-exit follow-ups and reporting on trends
o Assisting with the effective redeployment of employees (when applicable)
Partnership Management
o Developing and maintaining effective partnerships with internal stakeholders (Operations HR Shared Services Compensation & Benefits Recruitment Learning & Development etc.)
HR Administration Analytics & Reporting:o Compiling maintaining and analysing HR analytics in order to optimize decision-makingo Facilitating efficient timeous and accurate HR & IR administration & documentation
HR Operational Plans & Projectso Providing input to the overall People Plan for the IBU
o Implementing operational action plans to meet business needs
o Implementing various HR project plans and initiatives to achieve agreed objectives
QUALIFICATIONS AND LEVEL OF EXPERIENCE REQUIRED
A relevant qualification in Human Resource Management/Industrial Psychology Proven experience in an HR Coordinator/HR Administrator role (preference will be given to candidates with HR experience in contact centres within the BPO industry) Experience in and a sound understanding of best practices in the following categories:
o Employee Relations
o HR Administrationo HR Analyticso Recruitment & selection for bulk positions (including exposure to competency-based selection tools)o Induction & On-boardingo Employee Engagement A solid working knowledge of the latest Microsoft packages (Word Excel PowerPoint & Outlook) A sound working knowledge of all SA labour legislation
JOB RELATED KNOWLEDGE SKILLS & COMPETENCIES REQUIRED
Facilitation & presentation skills
The ability to:
work in close partnership with relevant business partners and COEs giving professional advice on HR best practices
demonstrate sound decision-making and problem-solving abilities together with good judgment
inspire confidence and positively influence others
be flexible function under pressure and maintain a positive attitude in all circumstances manage confidential information with utmost discretion
implement change management initiatives effectively and efficiently
work to deadlines and have lots of drive to effectively deal with numerous issues and priorities; sound time management skills are therefore also very important.
be innovative and show initiative be accurate and pay excellent attention to detail
communicate effectively at all levels both within as well as outside the company
deliver results with a strong sense of urgency
Qualifications :
Matric
Additional Information :
Shifts - Thursday to Monday - 4 Day Week - 8PM - 7AM
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
