RELATIONSHIP MANAGER â Own customer-led product development strategy for first-to-market agricultural procurement platform â Cape Town, R420K PA
RELATIONSHIP MANAGER â Own customer-led product development strategy for first-to-market agricultural procurement platform â Cape Town, R420K PA
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1 Vacancy
Job Description
Job Description
This is an exceptional opportunity for a Relationship Manager to own customerled product development strategy for firsttomarket agricultural procurement platform backed by South Africas leading digital media group.
This Relationship Manager role is based in Cape Town (hybrid) paying up to R420K PA.
THE COMPANY:
This tech company is building a firsttomarket procurement platform designed to digitise agricultural supply chains across the world. Their core offering encompasses geolocation tracking supply chain traceability performance analysis and financial services solutions under a single platform that will allow producers unprecedented productivity increases.
They are backed by South Africas largest & most successful digital media group giving them the reach credibility and resources to scale their platform globally and reshape the agricultural sector.
THE ROLE:
As the Relationship Manager youll take full ownership of the customer experience driving the onboarding support and engagement of buyers and suppliers using the procurement platform. Youll lead training sessions resolve queries and equip users with the tools they need to navigate the platform confidently.
Youll leverage customer feedback to influence product improvements working closely with the product team to ensure user needs are met and integrated into the platforms evolution. Additionally youll create essential content such as guides and FAQs while leading community engagement efforts through webinars and events.
As the sole owner of the customer experience function youll directly impact user success and retention playing a key role in the platforms growth and development.
THE REQUIREMENTS
2 years experience in customer success relationship management or product support ideally in B2B SaaS or marketplace environments.
Confident delivering product training walkthroughs and support sessions.
Able to troubleshoot basic technical issues and explain concepts clearly.
Comfortable using tools like HubSpot Intercom or Zendesk.
Excellent communication and relationshipbuilding skills.
Required Experience:
Manager
Employment Type
Full Time
