Operations Manager / Campaign Manager Retail Campaign
Operations Manager / Campaign Manager Retail Campaign
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5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Were on the lookout for an energetic and highly motivated Campaign/Ops Manager to lead the operations and client relations of our fastpaced Retail this role you will be responsible for ensuring exceptional campaign performance upholding quality standards aligning with client expectations and cultivating a highperformance culture within the team. You will play a vital role in operational delivery team development and strategic planning.
Key Responsibilities:
Oversee daily operations of campaigns across chat email voice and messaging.
Ensure compliance with client standards and quality expectations.
Lead and develop highperforming teams through coaching and performance management.
Collaborate with data teams to drive insights and optimize operations.
Manage client relationships to ensure satisfaction and operational alignment.
Contribute to strategic initiatives and continuous improvement efforts.
Requirements
- Three to Five years of experience in contact center operations (chat/email/voice/messaging).
- Mandatory experience in Retail Operations (3 5 years).
- Experience with working on Zendesk (essential)
- Proven leadership and people management capabilities.
- Strong client relationship and stakeholder management skills.
- Excellent communication interpersonal and conflict resolution abilities.
- Fluent in English (speaking reading and writing).
- Intermediate proficiency in Microsoft Office (Word Excel Outlook).
- Analytical mindset with datadriven decisionmaking abilities.
- Knowledge of process automation and change management is advantageous.
- High ethical standards: integrity honesty accountability.
- Strong organizational planning and problemsolving skills.
- Proactive adaptable and resultsdriven.
- Entrepreneurial spirit and strategic thinker.
- Mentally resilient with a passion for learning and selfimprovement.
Benefits
- Opportunity to work in a dynamic fastpaced contact center environment.
- Direct impact on business growth and client satisfaction.
- Supportive leadership and career development opportunities.
- Exposure to global clients in Travel and/or Retail sectors.
- A culture rooted in transparency performance and innovation.
- Competitive compensation package aligned with experience and expertise.
3 to 5 years experience in BPO operations Experience with working on Zendesk (essential) Clear Criminal Record (Required)
Education
Minimum Matric or equivalent (NQF4) Relevant certifications (e.g., CCMP, CCXP) are advantageous
Employment Type
Full Time
