IT Support Technician
IT Support Technician
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1 Vacancy
Job Description
IT Support Technician
Location: Johannesburg
Working Hours: Monday to Friday full-time hours (occasional after-hours for school events)
Employment Type: Permanent On-Site
Salary: Market-related (based on experience and qualifications)
Reporting to: School Principal / Deputy Principal / IT Manager
About the Client
A well-established and forward-thinking primary school committed to integrating technology in education. With a strong focus on digital learning infrastructure optimisation and online safety this school fosters a supportive and inclusive working environment. The team values innovation hands-on problem-solving and continuous improvement in teaching and learning systems.
About the Role
An exciting opportunity exists for a dedicated and hands-on IT Support Technician to join the schools internal IT team. This role will be responsible for maintaining all school-related IT infrastructure including hardware software networks user support and digital systems. The successful candidate will ensure a reliable secure and efficient IT environment playing a key part in supporting the daily teaching and operational needs of the school.
Key Responsibilities
Hardware Support & Maintenance
Maintain install and troubleshoot laptops desktops (Windows) Chromebooks projectors printers IP cameras and network devices
Manage Dell servers Synology NAS drives Ruijie switches Ubiquiti access points and N-Computing environments
Support Hyper-V virtualised systems including regular maintenance and upgrades
Manage printers and Toshiba backend print systems
Software Support & Administration
Install update and support key platforms:
Microsoft Windows & Office
Google Workspace / Chrome OS / Admin Console
ESET Endpoint Securly
Arista Firewall & Securely Console
Pencilbox SASAMS D6 Pastel ClassDojo Snapplify and more
Conduct rollovers termly updates data exports/imports and mail merges
Support communication and learning platforms for learners and staff
Network & Systems Administration
Maintain optimal wired and wireless network performance (incl. VLANs and filtering)
Support online safety measures and security protocols
Coordinate with service providers on fibre connectivity and back-end systems
End-User Support
Provide daily technical support to staff across hardware and software platforms
Respond to support tickets and WhatsApp requests in a timely manner
Train and assist teachers with basic tech fluency and digital classroom tools
Manage digital communication platforms used by staff and leadership
Annual Planning & Setup
Conduct academic year rollovers:
Reassign devices to new staff/classrooms
Setup applications and learning tools for new cohorts
Event & Sound System Support
Assist with AV setup and management during school events and assemblies
Qualifications & Experience
Required:
Grade 12 / Matric
2 years in an IT support role preferably in a school or academic setting
Strong technical knowledge across hardware software networking and digital platforms
Advantageous:
IT certifications (A N MCSA or Google certifications)
Familiarity with Hyper-V Synology N-Computing and educational applications
Understanding of child online safety and related security protocols
Key Attributes
Proactive and independent work ethic
Strong diagnostic and problem-solving skills
Clear and confident communicator
Ability to prioritise tasks under pressure
Passion for technology in education
Required Experience:
IC
Employment Type
Full-Time
