Director, Client Service Partner Team
Director, Client Service Partner Team
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 100000 - 135000
1 Vacancy
Job Description
Location Designation: Hybrid - 3 days per week
Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier happier and more secure workforce contributing to New York Lifes legacy of being there when were needed most. Here youll design implement and support these solutions directly impacting employees lives. At our core we provide financial security and peace of mind to people through our absence accident disability voluntary benefits and life insurance solutions. Click here to learn more about Group Benefits solutions.
** This role is primarily remote; however we prefer candidates who reside within 50 miles of one of our office locations in Pittsburgh PA Bethlehem PA or Plano TX. **
Role Overview:
The Director Client Service Partner Team manages a team of service professionals responsible for handling complex claims issues escalations and support for our National and Regional clients with STD LTD FML PFL and/or ADA products. The leader is responsible for ensuring service resources are aligned to effectively meet client needs associated with administering employee claims providing top tier service and support as a point of differentiation in the group benefits marketplace. This role reports to the Corporate Vice President National Accounts Service.
The Director has oversight for a team consisting of 12 15 Client Service Partners. The ideal candidate will possess superior communication and collaboration skills with a bias for action and accountability to drive service excellence as the standard. The leader will ensure the department is on track to meet organizational goals leveraging KPIs to measure performance and ensure alignment with client expectations and corporate growth objectives.
What Youll Do:
Serve as a functional leader providing guidance and coaching to direct reports.
Manage adherence to productivity quality and Voice of the Customer targets and established service levels.
Develop strong relationships with Claims and Distribution partners to establish clarity and build trust across team responsibilities including ownership of complex client claims issues escalations and action plans.
Develop and maintain effective business partnerships with all matrix units to ensure cohesive execution of service across the client value chain.
Serve as escalations contact for clients and brokers to drive timely issue resolution.
Recruit top talent and cultivate a high potential culture within the team by supporting career growth and professional development.
Partner with department head and HR/shared services on people management activities including performance management talent review compensation planning staffing recruiting training coaching and engagement.
Support department head with adherence to budget and staffing plans identifying operational expense efficiencies where possible.
Leverage continuous improvement to reduce process friction and drive improved client outcomes.
Contribute to projects and initiatives in support of Client Services transformation objectives including enhancements to administrative platforms and client-facing technology.
What Youll Bring:
Bachelors degree or equivalent work experience.
5 years of steadily increasing responsibility in leadership positions preferably within the group insurance industry.
Experience building high-performing teams through recruiting talent development and change management.
Excellent communication and collaboration skills with ability to influence peers/partners.
Experience developing client and broker relationships preferably within the insurance industry.
Group benefits product knowledge including disability and absence management.
Experience driving operational efficiencies including workflow staffing and process improvements.
Ability to thrive in a fast-paced dynamic environment.
#LI -EM1
#LI - HYBRID
Pay Transparency
Salary range:$100000-$135000
Overtime eligible:Exempt
Discretionary bonus eligible:Yes
Sales bonus eligible:No
Actual base salary will be determined based on several factors but not limited to individuals experience skills qualifications and job location. Additionally employees are eligible for an annual discretionary addition to base salary employees may also be eligible to participate in an incentive program.
Actual base salary within that range will be determined by several components including but not limited to the individuals experience skills qualifications and job location. In addition to base salary employees may also be eligible to participate in an incentive program.
Our Benefits
We provide a full package of benefits for employees and have unique offerings for a modern workforce including leave programs adoption assistance and student loan repayment programs. Based on feedback from our employees we continue to refine and add benefits to our offering so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Diversity Promise
We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity equity and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.
Recognized as one of Fortunes Worlds Most Admired Companies New York Life is committed to improving local communities through a culture of employee giving and volunteerism supported by the proud that due to our mutuality we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life please visit the Careers page of .
Job Requisition ID:92312
#GBS
Required Experience:
Director
Employment Type
Full-Time
