Marketing Customer Support
Marketing Customer Support
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a full-time Marketing Customer Support who will act as a liaison to provide services information answer questions and resolve any problems that our customer accounts might face with accuracy and efficiency.
To be successful in the role the Marketing Customer Support should take extra miles to engage customers and perform a range of ads operations duties to support in delivering campaigns in full.
YOUR MAIN DUTIES:
- Manage large amounts of emails on a daily basis
- Handle customer complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolutions
- Follow communication procedures guidelines and policies and identify and assess customers needs to achieve satisfaction
- Keep records of customer interactions process customer accounts and file documents
- Refer issues and questions to management if necessary
Qualifications :
- English fluency is a must
- At least one year of relevant experience but fresh graduates with background of Digital Marketing or related fields are also welcome to apply
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/ respond to different types of characters
- Ability to multi-tasks prioritize and manage time effectively
Additional Information :
WHAT WE OFFER:
- A high-energy inclusive work culture with flat hierarchies and a startup mindset backed by the resources of a stable organization
- Competitive salary and flexible work-life balance
- Generous paid leave (annual and sick leave)
- Engaging team activities including company trips celebrations and more
- A globally scoped role with exposure to international markets
- A collaborative environment where colleagues feel more like friends
- and many other perks to help you grow personally and professionally.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
