Technical Support Specialist
Technical Support Specialist
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Were seeking a Technical Support Specialist to join our team and play a central role in providing exceptional support to our merchants after they go live on our this role you will be responsible for resolving complex technical issues related to our payment platform API integration transaction flows and platform monitoring. You will report to the Payment Operations Manager.
If you thrive in a fast-paced environment and excel at technical troubleshooting with a customer-focused approach we want to hear from you.
Why this role matters:
As a Technical Support Specialist you will be crucial in ensuring seamless merchant experiences and maintaining customer trust. Your work will directly impact merchant satisfaction and the smooth operation of our platform.
Why Precium
At Precium ambition is expected. We believe this is what it takes to build something that lasts.
- Partner with some of the world s most ambitious merchants and orchestrators as they expand into South Africa.
- Build from first principles whether youre designing a system solving a client problem or rewriting a process.
- Join a team that values precision curiosity and discipline and backs it up with high trust and high standards.
- Competitive salary ESOP and benefits.
- Provide advanced technical support for API integration Postman troubleshooting and transaction processing.
- Diagnose and troubleshoot integration issues between Preciums platform and merchant systems.
- Monitor the platform to identify and address transaction failures and system performance issues.
- Manage engineering escalations collaborating closely with developers for timely solutions.
- Assist with card data and vault migrations ensuring smooth customer transitions.
- Offer support and guidance as the escalation point for unresolved technical issues.
- Document troubleshooting steps solutions and platform knowledge to enhance support processes.
Challenges you ll need to solve
- Tackle complex technical issues in a fast-paced environment where precision is key.
- Serve as a knowledge resource and escalation point for internal and external stakeholders.
- Balance multiple support priorities while maintaining a high standard of customer service.
Requirements
Who you are
You re a sharp thinker and an even sharper doer. You care about the details ask good questions and enjoy learning as you go. You re motivated by challenges not discouraged by them. You like solving hard problems with other smart people. You don t need hand-holding but you value open feedback and being part of a strong honest team.
The ideal candidate will possess:
- Technical Troubleshooting Ability to diagnose and resolve complex technical issues efficiently especially related to APIs integration and transactions.
- API Knowledge Hands-on experience working with and troubleshooting RESTful APIs using tools like Postman.
- Coding Languages Proficiency in multiple programming languages such as JavaScript Python or C# to troubleshoot code-level problems.
- Incident Management Experience managing and resolving platform incidents including escalating issues to engineering teams.
- Payments Industry Familiarity Understanding of payment gateways transaction processing and related technologies.
What it takes to succeed: Experience in B2B selling of a tech service or SaaS product into the large business market. A prospective solid network of potential clients as well as reselling partners Experience in rapidly structuring and scaling a sales organisation in multiple locations, scale-up/start-up experience, would be advantageous Demonstrated Sales management experience, including hiring, developing and driving accountability. Proven ability to manage sales teams from different cultures in diverse countries. Experience with fast-paced scale-up environments thrives on the challenge of getting things done quickly and delivering results. Experience in an international and diverse team environment So, if you're up for a thrilling adventure, working with a diverse and dynamic team, and pushing the boundaries of innovation, join our client on this extraordinary journey! Your talents and passion are exactly what they need to take their company to the next level!
Employment Type
Full Time
Company Industry
Financial Services / Insurance Agencies and Brokerages / Investment Banking
