Th IT Manager will play a key role in IT infrastructure ERP systems and hosting service with third party service providers.
Responsibilities:
Align ICT strategy with business goals and IT trends.
Ensure IT governance risk management and regulatory compliance.
Review and maintain IT policies and procedures.
Compile and manage group IT budget and charge-backs.
Provide cost estimates for site budgets and ensure that IT spend aligns with recovery.
Manage software updates patches and antivirus deployment.
Manage incidents requests and changes via OSSI system.
Provide after-hours support and coordinate IT maintenance.
Handle user setup (GP AD and email) and system configuration.
Develop and maintain BI360 reports and dashboards.
Compile Board reports and validate agent incentives.
Coordinate IT procurement in line with budget approvals.
Monitor service provider performance and reconcile billing.
Education & Experience:
Bachelors Degree in Technology
Min 6 years experience in networks computer set-up and software deployment
Strong finance and budgeting experience required
Hands-on experience with SQL server
Experience in user assistance and first line support
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