Chief Operating Officer (COO)
Chief Operating Officer (COO)
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Salary Not Disclosed
1 Vacancy
Job Description
Chief Operating Officer (COO)
Schedule
- Remote Full-time 40 hours per week
- Working hours: 9 am 5pmEastern time (U.S.)
About the Role
One of our U.S. clients is seeking a full-time Chief Operating Officer (COO) based in South Africa to lead and optimize day-to-day operations across the company. As the right hand to the CEO the COO will own the implementation of internal systems drive accountability and oversee cross-functional performance across recruiting sales and customer success. This is a high-impact leadership role for someone who excels at bringing structure to scaling teams and freeing up executive bandwidth.
Responsibilities
Define and implement KPIs across all departments with clear reporting frameworks
Manage and improve customer success workflows and retention processes
Own contract renewal processes and ensure timely execution
Oversee and support the recruitment team in partnership with the Director of Recruiting
Work cross-functionally to align operations with growth and client satisfaction
Lead special projects and operational initiatives that improve internal efficiency
Provide oversight and direction to marketing efforts until a full-time hire is made
Requirements
5 years of experience in an operations leadership role ideally in a professional services or recruiting business
Proven track record of creating scalable systems and delivering measurable outcomes
Experience managing cross-functional teams and driving accountability
Strong communication and organizational skills
Comfortable working closely with a CEO/founder in a fast-paced entrepreneurial environment
Ability to work standard U.S. hours (Eastern Time preferred)
Required Experience:
Chief
Employment Type
Full Time
