Clinical Officer

TIBU Health is an early-stage omnichannel health technology company changing the way patients interact and receive healthcare services in Africa. Our mission is to leverage technology to streamline the patient journey and reorganize how services are delivered to better connect patients to services and professionals at a time and location of their choosing. We think healthcare is broken. Were working hard to fix it.

We are looking for a motivated and experienced Clinical Officer ready to deliver world-class personalized healthcare through TIBU Health. The role holder will ensure continued excellence in the delivery of healthcare services through in-person and virtual care. We are looking for someone who understands digital healthcare and telehealth.

Tasks

Care and Coordination:

1. When deployed for a patient consultation the clinical officer will be responsible for:

• Taking history performing a thorough clinical examination providing a diagnosis and ordering laboratory and imaging investigations.
• Carrying out phlebotomy and other sample collection and rapid diagnostic testing as clinically indicated.
• Correctly interpreting laboratory and imaging results formulating a care plan with the patient and providing treatment as necessary.
• Ensuring a patient is followed up at the scheduled date and time as per clinical guidelines.

2. Ensure that excellent customer service is delivered to patients through clear communication timely treatment plans and patient referral and professional care.

3. Vetting referrals and coordinating with the logistics team to ensure a proper patient referral process is implemented within the TIBU Healthcare system and with external providers.

4. Work closely with the Clinical Lead for Wellness and Chronic disease management to execute on-site services with corporate partners and subsequent follow-up with patients.

5. Developing schedules that ensure all patients are followed up at the scheduled date and time as per clinical guidelines.

Quality:

1. Work with your supervisor to develop and implement relevant healthcare guidelines standard operational procedures and policies in primary healthcare and recommend improvements and adjustments where necessary.
2. Work with supervisor to develop and maintain telemedicine key product indicators with the aim of ensuring quality standards are achieved in triage calls patient satisfaction etc.
3. Work closely with service delivery wellness nursing and lab departments to implement shared protocols.
4. Conduct quality patient triaging and documentation of client information.
5. Participate in developing CMEs and grand rounds for continuous medical education.

Capacity Building:

1. Identify technology gaps propose software solutions and identify novel and innovative ways to sophisticate our virtual care platform and the patient journey and experience across platforms.
2. Recommend new service lines services and innovative approaches to Telehealth.
3. Identify and propose tools and materials needed for the service delivery team.

Requirements

1. Degree or Diploma in Clinical Medicine.
2. At least 4 years experience working in a clinical setting.
3. Basic experience working as a telehealth service provider will be an added advantage.
4. ACLS/BLS certification (desirable).
5. Must have working computer skills including MS Word and Excel.
6. Certificate of Registration from the respective professional regulatory body.
7. Valid Professional Practice License.
8. Good verbal and written communication skills.
9. Organizational skills to prioritize workload and meet deadlines.