Account Manager

About Pargo:

Pargo is revolutionizing e-commerce in South Africa with smarter faster and more accessible last-mile delivery solutions. As a high-growth tech-driven logistics leader we re redefining how South Africans shop and ship through our network of Pick-up Points (PUPs) and a relentless focus on client satisfaction. Join us to drive client success and shape the future of logistics.

The Role:

We re seeking an Account Manager a proactive pathfinder who solves problems instantly builds client trust through action and ensures seamless day-to-day operations. Reporting to the Client Success Manager you ll own operational client management from onboarding through post-go-live delivering exceptional service reporting on Service Delivery and Pick-up Point performance and identifying opportunities to grow account share. You ll collaborate with Service Delivery Business Development Managers (BDMs) Solutions and Integrations teams to ensure smooth handoffs and client success in our fast-paced tech-driven environment.

The ideal Account Manager is a street-smart curious professional who thrives on client engagement jumps into action to resolve issues and uses data to drive results. You re professional punctual and ready to hit the road to meet clients ensuring Pargo delivers operational excellence every day.

Your Responsibilities:

Operational Client Management

• Own daily client interactions ensuring smooth operations and proactive updates to build trust.
  

• Visit clients on-site to understand their operations resolve issues firsthand and gather insights for service improvements.
  

• Act as the primary contact for client inquiries coordinating with internal teams including Solutions or Integrations when required to address operational technical or billing issues immediately.
  

Service Delivery and Pick-up Point Performance Reporting

• Monitor and report on Service Delivery and Pick-up Point performance using data to create client-ready insights on parcel statuses delivery times and Pick-up Point efficiency.
  

• Drive Service Delivery to provide timely actionable feedback enabling clear confident client updates on operational progress and resolutions.
  

• Proactively identify performance gaps in Pick-up Points or Service Delivery proposing data-driven solutions to enhance client satisfaction.
  

Onboarding and Handoffs

• Support the Client Success Manager during onboarding preparing precise operational expectations and parcel origin setups for handoff to Service Delivery.
  

• Ensure collection frequencies and client requirements are clearly communicated collaborating with Solutions or Integrations when needed for seamless execution.
  

• Participate in go-live coordination with BDMs CSM and other teams ensuring clients are set up for success.
  

Account Growth and Support

• Identify opportunities to grow account share surfacing upsell or cross-sell potential through client insights and performance data and escalating to BDMs.
  

• Collect and analyze client feedback identifying pain points and areas for service enhancement to strengthen loyalty and account expansion.
  

• Support the Client Success Manager with retention strategies using on-ground insights and data to drive client satisfaction and reduce churn.
  

Team Collaboration and Improvement

• Partner with Service Delivery BDMs Solutions Integrations and the Client Success Manager to align on client needs and operational goals.
  

• Continuously seek smarter ways to work proposing process improvements based on client feedback and Pick-up Points performance data
  

• Advocate for clients internally ensuring their needs are prioritized and resolved quickly.
  

Requirements

Core Competencies

• Action-Oriented Problem-Solving: Resolves issues instantly coordinating with Solutions or Integrations when needed for swift solutions.
  

• Proactive Communication: Delivers timely clear updates to clients building trust through reliability.
  

• Data-Driven Reporting: Translates Service Delivery and Pick-up Points performance data into client-friendly insights.
  

• Growth Mindset: Spots opportunities for account expansion supporting share growth through insights.
  

• Operational Excellence: Manages daily client needs and handoffs with precision and care.
  

• Client-Centric Hustle: Shows up for clients with professionalism from check-ins to on-site fixes.
  

• Curious and Collaborative: Learns fast seeks answers and partners with teams to deliver results.
  

What You Bring

• 3-5 years in account management client operations or customer success ideally in logistics e-commerce or tech-driven environments.
  

• Strong problem-solving skills with a track record of resolving issues quickly on-site or via calls.
  

• Experience with CRM tools and data reporting able to create clear client-ready Pick-up Point performance insights.
  

• Professional communication engaging clients from operational staff to mid-level management.
  

• Curiosity and drive to innovate always seeking smarter ways to deliver service.
  

• Ability to travel to client sites and collaborate under tight deadlines.
  

• High-energy team-first mindset with no ego and a passion for client success.
  

What Success Looks Like

• Clients feel valued and informed through proactive updates and on-site engagement.
  

• Service Delivery and Pick-up Point performance reports are clear timely and drive client trust.
  

• Zero operational disruptions due to precise handoffs and proactive risk management.
  

• Account share grows through identified upsell opportunities and enhanced client loyalty.
  

• Measurable improvements in client satisfaction and operational efficiency.
  

Benefits

Why Pargo