L2 Support Technician
L2 Support Technician
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1 Vacancy
Job Description
Job Description
Level 2 Technical Support (Gauteng)
Working model: Remote
The opportunity that awaits you:
Our client is looking for a proactive and detail-oriented L2 Support Technician to be the guardian of systems performance and security.
If you thrive in fast-paced environments enjoy solving complex technical puzzles and love making technology work seamlessly this role is for you.
You wont just be reacting to issues youll be preventing them improving systems and driving innovation.
Ready to make an impact Apply now and be part of a team that keeps systems and success running smoothly.
Your key responsibilities:
- Monitor & Protect: Keep a vigilant eye on system health performance and security identify report and resolve issues before they become problems.
- Configure Alerts: Set up proactive monitoring tools and alerts for optimal system performance.
- Incident Response: Be the first point of contact when alerts strike assess troubleshoot escalate and minimise downtime.
- Root Cause Analysis: Dig deep into issues diagnose the cause and provide actionable solutions to prevent recurrences.
- Collaborate: Work closely with engineering teams to address and resolve incidents effectively.
- Document & Communicate: Maintain clear accurate records and keep stakeholders informed.
- Stay Ahead: Keep your skills sharp with continuous learning in the ever-evolving IT space
Our required expertise:
- Diploma or bachelors degree in IT computer science related field.
- Proven experience as a Support Technician (or similar role) with a strong grasp of system monitoring and alert configuration.
- Experience with: Elastic Observability (ELK Stack) JIRA Service Management AWS Cloud Watch and Azure Insights.
- Exceptional communication skills you can explain technical matters to both techies and non-techies.
Please apply to directly or on our website ( )
For more roles please have a look at our website (). or follow us on LinkedIn ( and Instagram (@60dsixtydegrees).
Required Experience:
IC
Employment Type
Full-Time
