Customer Service Officer (24/7)
Customer Service Officer (24/7)
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Job Description
ACG2751JOB
Kh ch h ng c a ch ng t i l m t c ng ty thu c l nh v c c ng ngh t i ch nh ang t m ki m nh n t i gia nh p c ng ty c a h .
Vietnamese:
Ch m s c kh ch h ng ti p nh n v gi i p c c y u c u th c m c c a kh ch h ng th ng qua nhi u k nh giao ti p nh Email Zalo Skype Telegram Whatsapp
Th c hi n c ng vi c th ng qua c c h th ng qu n l nh CMS CRM nh m m b o tr i nghi m d ch v t t nh t d nh cho kh ch h ng.
Ki m tra v h tr x l c c giao d ch x l khi u n i t kh ch h ng.
Theo d i gi m s t h th ng v n h nh v t nh tr ng giao d ch k p th i ph t hi n c c b t th ng.
Th c hi n c c nhi m v kh c theo s ph n c ng c a qu n l .
Th i gian l m vi c linh ho t theo ca c ngh t 1 n 1.5 ng y m i tu n.
Ca l m vi c c th thay i t y theo t nh h nh c ng vi c: t 2 n 3 ca m m i tu n. C c ca ngo i gi h nh ch nh kh ng y u c u c m t t i v n ph ng.
English:
Deliver customer support services across multiple digital platforms.
Manage queries and tasks through CMS/CRM systems and clientfacing tools like Email Zalo Skype Telegram or Whatsapp.
Investigate and follow up on transaction status and respond to customer complaints in a timely manner.
Monitor system performance and transaction activities to ensure service continuity.
Carry out other responsibilities as directed by the supervisor.
Working hours: Flexible shifts 1 1.5 days off per week.
Shift allocations vary based on workload including 2 3 night shifts weekly outofhours shifts may be remote.
Requirements
Vietnamese:
T t nghi p Cao ng ho c i h c c c ng nh T i ch nh K to n ho c c c l nh v c li n quan
u ti n ng vi n c 1 n m kinh nghi m tr l n trong l nh v c ch m s c kh ch h ng c bi t trong c c ng nh nh C ng ngh t i ch nh (Fintech) Ng n h ng Th ng m i i n t
C tinh th n tr ch nhi m cao trung th c v c kh n ng l m vi c d i p l c.
T duy nhanh nh y ti p thu t t linh ho t trong x l c c t nh hu ng ph t sinh.
N m r vai tr tr ch nhi m v y u c u c a v tr ng tuy n.
English:
College or University degree in Accounting Finance or related fields.
Preferably 1 year of customer service experience especially in Fintech banking or ecommerce.
Responsible honest and able to work under pressure.
Quick learner with good problemsolving and situational handling skills.
Clear understanding of the role and its requirements.
Li n h : Ngan Nguyen ho c Thao Phan
Employment Type
Full Time
Company Industry
Financial Services / Insurance Agencies and Brokerages / Investment Banking
