Customer Service Representative
Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
USD 55000 - 65000
1 Vacancy
Job Description
Job Description Customer Service Representative
Job Title: Customer Service Representative
Department/Group: Customer Service
Reports to: Fernando Fabela
Start Date: September 1 or October 1 2025
Annual Salary Range: $55000$65000
About Montenegro Inc.
At Montenegro we understand that strong lasting relationships are the foundation of successful business. For nearly 30 years weve combined personalized service with strategic cost-effective solutionsleveraging our direct relationships with mills and suppliers to deliver real value to our clients.
Over the years Montenegro has grown into a substantial company proudly serving more than 250 customers including Fortune 500 companies government agencies and other businesses across the United States Canada the United Kingdom and Puerto Rico. We are a fully certified Minority Business Enterprise (MBE) in over 15 states and we remain committed to delivering exceptional service and solutions that help our clients thrive.
Our focus industries include paper packaging and print. What sets us apart is our flexible client-first approach our dedication to excellence and our belief in creating value through long-term partnerships.
Role Summary
Montenegro Inc. is seeking a highly organized and customer-focused Customer Service Representative (CSR). This full-time role will focus on managing customer orders and assisting with sales initiatives. The ideal candidate will have prior experience working in the paper packaging or printing industry.
Key Responsibilities
Serve as the primary point of contact for customer support via email and website inquiries
Prepare estimates and customer quotes for incoming jobs
Accurately enter sales and purchase orders into QuickBooks
Coordinate with vendors to source products and resolve order issues
Track orders manage delivery timelines and update customers as needed
Review vendor acknowledgments and send customer confirmations
Maintain organized records and update shared reports
Assist with quarterly and annual sales plans
Contribute to internal reporting analytics and sales reporting
Support customer service and sales-related tasks as needed
Qualifications
- Prior Paper Packaging or Print industry experience is ideal
- Proficiency in QuickBooks and Microsoft Office
- Strong attention to detail and organizational skills
- Excellent written communication and email etiquette
- Comfortable managing multiple tasks in a fast-paced environment
- Team-oriented with a proactive positive attitude
Benefits
Montenegro Inc. offers a competitive salary and a supportive growth-oriented workplace. Benefits include:
- Quarterly and annual performance-based bonuses
- Paid holidays paid time off (PTO) and paid sick days
- Flexible work-from-home option
- Summer Fridays (early dismissal every other week)
- ELLA time (early leave late arrival)
- Medical dental and vision insurance
- 401(k) Safe Harbor retirement plan with company contribution
- Annual Profit-Sharing company contribution
- Life insurance and LifeLock identity protection
- Costco membership
- Company-paid mobile phone plan
- Company-paid I-Pass as travel expense
- Opportunities for training and professional development
- Commission opportunities
Required Experience:
Unclear Seniority
Employment Type
Full-Time
