Customer Service Representative II
Customer Service Representative II
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Job Description
About Us:
Totally Joined For Achieving Collaborative Techniques (TJFACT) is a minority owned CVE verified Service Disabled Veteran Owned Small Business (SDVOSB) and HUBZone certified performance driven professional services government contracting company that provides a broad spectrum of services and solutions to the U.S government agencies and organizations.
About the Position:
TJFACT in partnership with Davis Professional Services (DPS) is seeking to hire awell-versed Customer Service Rep II to support the CDC-Vaccine Order Management Contact Center (VOMCC) team in Pheonix AR.
The Customer Service Rep II will provide user support and customer service for vaccine grantees and providers via telephone and e-mail.
Please note that this role is contingent upon reward.
DUTIES AND RESPONSIBILITIES:
- Maintain appropriate documentation on phone and e-mail inquiries
- Provide users with operational and technical support for basic software/hardware issues with the VTrckS Ordering System
- Escalate issues to the appropriate areas of responsibility and monitor activity to ensure that issues are resolved within the established departmental time frames
- Provide assistance to CDC in resolving escalated issues
- Complete required training
REQUIRED QUALIFICATIONS:
- US Citizenship
- High School Diploma or GED required
- One (1) to three (3) years of related customer service call center or help desk experience
- Demonstrated customer service leadership and team interaction skills are required
- Ability to define and solve problems collect data establish facts and draw valid conclusions
- Ability to plan and organize prioritize and plan work activities using time efficiently
- Experience with current PC and Windows environments required
- Knowledge of Internet browser support desired
- Technical terminology experience desired
- Must be able to speak and write English clearly and professionally
- Must be comfortable working in fast-paced environments
- Bi-lingual a plus
- May be required to work holidays. Overtime may be required.
BENEFITS:
- Medical Vision and Dental Insurance
- 401-K plus match
- Paid Vacation days
- Paid holidays
- Short Term and Long-Term Disability
- Voluntary Term Life
TJFACT is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran. We reserve the right to modify or revise the job descriptions in part or in its entirety. Reasonable accommodations will be made in accordance with governing law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
