Revenue Analyst
Revenue Analyst
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Job Description
The Revenue Analyst supports the Director of Revenue & Reservations in optimizing hotel performance across all revenue streams including Rooms F&B Banquets and Wellness. This role is responsible for analyzing business trends maintaining system accuracy supporting pricing strategies and providing actionable insights to drive revenue growth. It plays a key role in ensuring alignment across commercial departments and maximizing total hotel profitability.
Responsibilities
Business Analysis & Reporting
Support the Director of Revenue & Reservations by analyzing daily weekly and monthly business performance across all revenue streams: Rooms F&B M&E and Wellness.
Prepare and consolidate key reports including STR pickup pace forecast and post-campaign results.
Assist in building rolling forecasts and the annual business plan in coordination with Commercial Finance and Operations teams.
Provide data for meetings and highlight key trends risks and opportunities.
Pricing Forecasting & Inventory Management
Monitor pricing content availability and restrictions across all channels ensuring rate integrity and optimal yield.
Support the setup and maintenance of rate plans and packages in PMS CRS and RMS.
Assist in implementing pricing strategies for all departments including seasonal offers and promotional campaigns for Rooms Banquets F&B and Wellness.
Market Intelligence & Commercial Support
Conduct competitor and market analysis using tools like Travelclick and Lighthouse.
Track performance of marketing campaigns F&B promotions and spa packages to recommend adjustments and new opportunities.
Collaborate with Sales and Marketing on RFPs targeted offers and revenue-driving initiatives across segments.
System Accuracy & Distribution Health
Perform regular audits across PMS CRS RMS and OTA extranets to ensure data accuracy and rate parity.
Monitor and resolve Distribution Health Score issues in coordination with internal teams and system providers.
Maintain system alignment between Reservations Sales and Revenue functions assisting with technical setups and troubleshooting as needed.
Cross-Department Collaboration & Support
Coordinate with Banquets Wellness Culinary and FB Service teams to support their revenue goals through data insights and performance tracking.
Participate in commercial calendar planning offering data-driven input on timing and pricing.
Support the Reservations team during high-volume periods or special campaigns to ensure consistent execution across all touchpoints.
Assist the Director of Revenue on ad hoc projects performance deep-dives and commercial presentations.
Qualifications :
Knowledge and Experience
- 12 years experience in Revenue Reservations or Front Office
- Proficient in Excel; knowledge of Opera IDeaS TARS and OTA extranets is a plus
- Strong understanding of hotel distribution
- Fluent in English; Vietnamese
- College diploma or above
Competencies
- Analytical and detail-oriented
- Strong communication and collaboration skills
- Organized and able to manage multiple priorities
- Proactive eager to learn and solution-focused
- Comfortable in a fast-paced cross-functional environment
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
