Order Management - Agent
Order Management - Agent
Posted on :
07-08-2025
Employer Active
1 Vacancy
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Job Description
Job Purpose : Ensure the proper and timely movement of freight and information while providing an exceptional customer service within the Order Management department.
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operating system.
- Track and trace Order management files as required.
- Use workflows on daily basis to manage shipments
- Monitor shipment reports to ensure total customer satisfaction
- Ensure timely clearance and delivery of freight to customer for Import shipments.
- Ensure documents are timely sent and arrival notice communicated to destination for Export shipments.
- Ensure accurate and timely client and vendors billing
- Manage intercompany invoice payments (i.e. via AJAX report)
- Interact with our customers in arranging their international shipments meeting customer service standards.
- Contribute to maintain strong relationships with vendors (Shipping lines trucking companies and others).
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customers policies / requirements.
- Understand department process flow constantly looking for areas of improved efficiency.
- Ensure all customers standard operating procedures are followed and updated in the DLSOP.
- Meet KPI standards as per the companys procedures.
- Overseas communications timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Proactively promote the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary
Qualifications :
- College or University graduation or equivalent qualification
- Minimum one-year experience in logistics industry
- Microsoft Office skills (Word Excel Outlook...) PC skills
- Attention to detail
- English skill
- Communication skill
Additional Information :
- Full time job contract
- Competitive salary
- Opportunity for promotion
- Friendly atmosphere among team
- Ability to develop
- Professional Training Plan
- Health insurance program
- Professional of working environment
- 14 annual leave days per year
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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