Customer Data Manager
Customer Data Manager
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1 Vacancy
Job Description
Accountabilities: The Customer Data Manager (CDM) leads a team to collect manage and analyze customer data creating a unified view for personalized experiences. The CDM champions the core principles of the Data Management Office playing a key role in making data a strategic asset.
Duties and Responsibilities:
- Team Leadership: Supervise and train data coordinators/analysts set goals and track progress.
- Data Collection: Oversee customer data collection ensure quality and integrity manage Salesforce CRM requests.
- Data Management: Maintain accurate and up-to-date customer databases.
- Data Analysis: Identify trends and insights develop reports and dashboards for KPIs.
- Collaboration: Work with other departments to enhance customer experiences.
- Strategy Development: Implement data management strategies aligned with company goals collaborate on data projects.
- Compliance: Ensure data practices comply with regulations.
- Data Quality: Implement standards resolve issues perform audits cleanse and enrich data.
- Innovation: Adopt AI technologies for data integrity and usability.
- Cross-functional Support: Establish relationships share insights complete special projects.
Qualifications:
- Education: Bachelors degree in data science Business Analytics IT or related field.
- Experience: 4 years in data management/analytics 2 years in leadership.
Skills and Experience:
- Analytical: Strong ability to derive actionable insights from complex data.
- Leadership: Proven team management and mentoring skills.
- Communication: Excellent verbal and written skills for presenting data findings.
- Problem-Solving: Strategic thinking and problem-solving abilities.
- Attention to Detail: High accuracy in data analysis and reporting.
- Technical: Proficiency in Salesforce Microsoft CRM systems data analysis tools and understanding of corporate hierarchies.
Physical Demands: Typical office environment with extended periods of computer use.
Additional Information:
Full-time hybrid role in Ho Chi Minh City Vietnam
Employment Type
Full Time
