Customer Experience Analyst II
Customer Experience Analyst II
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job description
Were looking for a motivated and detail-oriented analyst to support customer experience reporting across surveys complaint data portal usage and operational reporting across FSD. This role drives data-to-action by identifying friction points and helping improve how clients experience our products and services.
Key Responsibilities:
- Own the end-to-end management of NPS data including ingestion cleanup and reporting
- Develop and maintain dashboards and reports on client satisfaction operational KPIs and MyExperian user behavior
- Collaborate with teams across Product Customer Experience and Operations to surface actional insights
- Support continuous improvement by identifying improvement by identifying gaps in reporting processes and recommending enhancements
- Respond to ad hoc reporting requests with timely accurate analysis
Qualifications :
Qualifications
- 24 years in analytics preferably CX or product
- Intermediate SQL and Python skills
- Power BI or Tableau proficiency
- Strong attention to detail and a proactive solution-oriented mindset
- Ability to communicate findings clearly to both technical and non-technical audiences
- Comfortable working independently and prioritizing across multiple workstreams
Additional Information :
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Department / Functional Area
Analytics
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
