Cafe Lead- Ardmore
Cafe Lead- Ardmore
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Job Description
Were building something special and were looking for strong leaders to help bring it to life!
As a Cafe Lead youll play a pivotal role in launching and shaping our newest location. Youll help build and guide a brand-new team set the tone for exceptional hospitality and ensure smooth thoughtful operations every day. From leading service and supporting your teammates to maintaining high standards and monitoring key metrics this is a dynamic leadership role for someone who thrives in a fast-paced community-focused environment.
Responsibilities
Personnel Management
- Recruit hire train and develop a high-performing team that upholds The Butterys hospitality and service standards.
- Conduct regular performance evaluations providing feedback and coaching for all team members to ensure employee growth and engagement.
- Manage scheduling and labor costs to align with business needs and budget goals.
- Foster a positive work environment that encourages teamwork accountability and professional development.
- Cross-train team members to improve workflow efficiency develop skills and enhance team adaptability.
- Ensure compliance with company policies labor laws and health and safety regulations.
Operations Management
- Oversee the cleanliness organization and overall presentation of the store to ensure a welcoming and efficient environment.
- Coordinate repairs and maintenance ensuring all equipment and facilities are in excellent working condition.
- Collaborate with the marketing and culinary teams on seasonal promotions and new product launches and in-store signage.
- Oversee all inventory levels ensuring accurate tracking and replenishment while reconciling invoices and waste to maintain cost efficiency.
Product and Customer Experience
- Ensure all food and beverage offerings meet The Butterys quality and presentation standards.
- Train staff on hospitality customer service and product knowledge to create an exceptional guest experience.
- Respond to customer feedback and concerns implementing improvements as needed.
Financial & Business Performance
- Monitor and manage key financial metrics including labor costs waste and controllable expenses to maximize profitability.
- Oversee cost-control initiatives including efficient inventory management and waste reduction programs.
- Ensure accurate cash handling POS system operations and financial reporting.
Qualifications
- 2-3 years of leadership experience in hospitality restaurant or retail with a track record of managing teams and operations successfully.
- Strong team management skills including hiring training performance coaching and scheduling to align with business needs.
- Excellent communication and problem-solving abilities ensuring effective team collaboration and quick decision-making.
- Hands-on leadership approach actively engaging with the team and guests to maintain high service and hospitality standards.
- Knowledge of food safety regulations inventory management and POS system operations to ensure compliance and efficiency.
What We Offer
- Career Growth: Opportunities for professional development and career advancement as our business continues to expand.
- Dynamic Work Environment: Work in a fun supportive and dynamic environment where we take our work seriously but have fun while we do it.
- Employee Benefits: 401k PTO Sick Time Health Insurance Food/Beverage Discounts and more.
Required Experience:
Senior IC
Employment Type
Full-Time
