Support Lead Analyst

Energy Harbor

Posted on : 13-08-2025

Employer Active

1 Vacancy

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Job Location

Irving, TX - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 13-08-2025

Job Description

If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader take a look at the exciting employment opportunities that are currently available and apply online.

Job Summary

This position is responsible for providing support for various systems to ensure accuracy and data integrity of the Commercial and Industrial (C&I) contracts. This position will establish and maintain methodologies to ensure on-going accuracy and integration of processes. This position will identify diagnose and resolve critical system or process gaps. The position will collaborate with key stakeholders in streamlining and process improvements to minimize manual work. This position serves as a SME to provide an escalation path for other team members and departments for direction/guidance. This position will participate and serve as a Support representative in multi-departmental meetings.

Job Description

Key Accountabilities

Maintain and troubleshoot various processes

Perform audit within systems to ensure accuracy and data integrity

Generate ad hoc reports from production and various systems on demand

Identify diagnose and resolve critical issues

Identify and implement process improvements

Direct/guide team on complex issues

Serve as Support Representative in multi-department meetings as needed

Partner with Legal and business leaders to maintain regulatory requirements and compliance.

Identify process improvements and make recommendations to management as well as partner with technical personnel for implementation of improvements

Support day to day activities to ensure accurate contract set up on time enrollments drops etc..

Intermediate system testing to include data mining and/or scenario set-up. Partnering with IT for correction and defects.

Perform other duties as assigned

Education Experience & Skill Requirements

4-6 years of work-related experience such as QC audit billing operations

Ability to multi-task

Data analysis between various systems such as SAP and Salesforce

3-5 years developing and analyzing large-scale customer information

Root cause analysis

Strong communication and organizational skills

Advanced skill in computer software applications such as MS Office products SAP Salesforce

Additional basic skill in software applications such as SAS Python Tableau etc. preferred

MWNE energy experience and knowledge preferred

High school diploma or equivalent

Key Metrics

Support departmental SLAs and work queue achievement

Maintain qualitative and quantitative measurements related to departmentalgoals

Identify and implement process improvements

Ability to effectively contribute to and lead small work groups process teams and focus groups

Complete large data analysis as assigned.

Work specialized projects as assigned.

Identifying system defects and partnering with IT for correction.

Work specialized projects as assigned.

Identifying system defects and partnering with IT for correction.

Job Family

General Services

Company

Energy Harbor LLC

Locations

Downtown Operations Center

Ohio

We are a company of people committed to: Exceeding Customer Expectations Great People Teamwork Competitive Spirit and Effective Communication. If this describes you then apply today!

If you currently work for Vistra or its subsidiaries please apply via the internal career site.

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment including in selection for job opportunities without regard to race color religion sex sexual orientation gender identity pregnancy national origin age disability genetic information military service protected veteran status or any other consideration protected by federal state or local laws.

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation please email usmake a request.

Required Experience:

Employment Type

Full-Time

Company Industry

Key Skills

Apply Now

About Company

Energy Harbor

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Support Lead Analyst

Energy Harbor

Job Description

We are a company of people committed to: Exceeding Customer Expectations Great People Teamwork Competitive Spirit and Effective Communication. If this describes you then apply today!

If you currently work for Vistra or its subsidiaries please apply via the internal career site.

Employment Type

Company Industry

Key Skills

About Company

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