Need Technical Support Analyst 2 Local to Richmond, VA

Vinsys Information Technology Inc

Job Location:

Richmond, VA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Hope youre doing well. We have an open position for a Technical Support Analyst 2. see the details below and let me know your interest. If interested pl. Share a copy of your resume to along with your salary / rate expectations and the best time to reach you.

Role : Technical Support Analyst 2
Client: DGS - State of Virginia
Location: Richmond VA (Onsite) Need candidate within 2hrs drivable distance to Richmond
Job ID: 777729
Interview Mode: In Person Only

Top Technical Skills

Helpdesk Support & Ticketing Systems
Proficient in evaluating routing prioritizing and resolving technical issues using helpdesk platforms.
Hardware & Software Troubleshooting
Hands-on experience with desktops laptops printers AV equipment and peripheral devices.
Telecom & Mobile Device Management
Skilled in managing desk phones cell phones and cellular connectivity including troubleshooting and reconciliation.
Application Installation & Configuration
Experience installing and configuring software applications across various systems.
Inventory & Asset Management
Maintains accurate records of IT assets and supports inventory reconciliation.

Soft Skills & Professional Strengths

Customer Service & Communication
Strong ability to communicate technical information clearly to non-technical users across all staff levels.
Team Collaboration
Works effectively in team environments and supports colleagues as needed including acting as a backup for key roles.
Problem Solving & Escalation Management
Capable of resolving issues independently and escalating appropriately when necessary.
Reporting & Documentation
Prepares weekly reports and maintains detailed documentation of support activities and procedures.
Training & User Support
Provides training and guidance to end users and staff on IT systems and processes as needed.

Skills Required:

Telecommunications skills (POTS lines VoIP and cell) Nice to have
A/V Systems Support Nice to have
Helpdesk Accurately log and resolve tickets. Serve as a point of contact and escalate when necessary Required 2 years of experience
Customer Oriented and Team Player Required 3 years of experience
Computer diagnostics and remediation Required 3 years of experience
Strong ability to effectively communicate Required 3 years of experience
Additional duties as needed Required

Questions:

Question 1: Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment
Question 2: Please list candidates email address.
Question 3: What city and state is your candidate currently located
Question 4: Does your candidate understand and agree to interview and work on site in person

Hope youre doing well. We have an open position for a Technical Support Analyst 2. see the details below and let me know your interest. If interested pl. Share a copy of your resume to along with your salary / rate expectations and the best time to reach you. Role : Technical Support Analyst 2 ...

Top Technical Skills

Helpdesk Support & Ticketing Systems
Proficient in evaluating routing prioritizing and resolving technical issues using helpdesk platforms.
Hardware & Software Troubleshooting
Hands-on experience with desktops laptops printers AV equipment and peripheral devices.
Telecom & Mobile Device Management
Skilled in managing desk phones cell phones and cellular connectivity including troubleshooting and reconciliation.
Application Installation & Configuration
Experience installing and configuring software applications across various systems.
Inventory & Asset Management
Maintains accurate records of IT assets and supports inventory reconciliation.

Soft Skills & Professional Strengths

Customer Service & Communication
Strong ability to communicate technical information clearly to non-technical users across all staff levels.
Team Collaboration
Works effectively in team environments and supports colleagues as needed including acting as a backup for key roles.
Problem Solving & Escalation Management
Capable of resolving issues independently and escalating appropriately when necessary.
Reporting & Documentation
Prepares weekly reports and maintains detailed documentation of support activities and procedures.
Training & User Support
Provides training and guidance to end users and staff on IT systems and processes as needed.

Skills Required:

Telecommunications skills (POTS lines VoIP and cell) Nice to have
A/V Systems Support Nice to have
Helpdesk Accurately log and resolve tickets. Serve as a point of contact and escalate when necessary Required 2 years of experience
Customer Oriented and Team Player Required 3 years of experience
Computer diagnostics and remediation Required 3 years of experience
Strong ability to effectively communicate Required 3 years of experience
Additional duties as needed Required

Questions:

Question 1: Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment
Question 2: Please list candidates email address.
Question 3: What city and state is your candidate currently located
Question 4: Does your candidate understand and agree to interview and work on site in person