Project Support 2

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Title: Project Support 2

Location: Atlanta GA 30308

Contract: 1 year

Shift: Standard

Pay Rate: $26.00 - $28.50 Hourly on W2

Job Description

5 plus years experience handling high profile complaints. Address any customer complaints promptly within the timeframe.

Education:

Bachelors degree in business administration project management or a related field.

Experience:

Prior experience in project coordination or support roles preferred.

Skills:

Excellent organizational skills Strong attention to detail Effective communication Proficiency in project management tools (e.g. Microsoft Project Jira) Ability to multitask and prioritize.
This assignment will be 4 days onsite 1 day remote.

Job Summary

The primary purpose of this function is to ensure that escalated concerns across all SouthStar markets are researched and resolved.
The incumbent will work in an extremely high volume fast paced and multi-tasking environment and take ownership for commercial and residential escalated customer requests received multiple channels.
The incumbent is accountable for managing the formal complaint process and conducting root cause analysis on issues in order to improve customer satisfaction.
The incumbent must comply with applicable federal state and local laws regulations and ordinances; maintain regulatory and industry relations; and adhere to key performance indicators as well as both internal and regulatory service levels.
This role includes offline responsibilities.
The incumbent will also be trained on other department functions and serve as a back-up when needed.

Title: Project Support 2 Location: Atlanta GA 30308 Contract: 1 year Shift: Standard Pay Rate: $26.00 - $28.50 Hourly on W2 Job Description 5 plus years experience handling high profile complaints. Address any customer complaints promptly within the timeframe. Education: Bachelors degree ...