Account Representative
Account Representative
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Job Description
Looking for a familia
As an award-winning woman-owned minority-owned boutique engineering firm were on the lookout for spirited candidates to join our ever-growing familia.Were proud to be recognized as a2025 Best Place to Work in St. Louis a reflection of our people-first culture and commitment to creating a workplace where everyone thrives. Our mission is simple: deliver world-class engineering services while fostering close-knit collaborations with our clients. If youre passionate diligent and ready to make an impact youll find your place with us at LUZCO. Lets exceed expectations together and make engineering a space where everyone belongs.
Youre more than an employee. Youre a familia member. As a member of the familia we make sure this is more than just a job.
- Benefits:Weve got you covered with top-notch medical dental and vision insurance plus a 401k match paid time off and a fun employee recognition platform to celebrate your wins!
- Work-Life Balance:Flexibility is our thing. While we do ask everyone to be in the office from 9 am-3 pm you can tailor the rest of your schedule to fit your life. Paid Time Off and Holidays are part of the package too!
- Diversity:We thrive on diversity and the unique perspectives everyone brings. Our team is a melting pot of skills and experiences which helps us approach challenges from all angles.
- Growth:Your growth is our priority. Whether its tuition reimbursement for school or certifications youll work closely with industry pros to map out and achieve your career goals.
- Giving Back:Were all about making a difference. Each year we set aside paid time off for you to get involved in your community and give back.
- Work Environment:Enjoy a relaxed vibe with weekly staff meetings (lunch included!) a fully stocked kitchen a dog-friendly office a relaxed dress code and weekly happy hours!
Sound like a familia youre ready to join Heres the details on what we are looking for in this position:
Essential Responsibilities:
- Build and maintain strong working relationships with key clients acting as their primary point of contact and local presence.
- Serve as the FirstEnergyaccount representative managing the relationship and identifying opportunities to expand work.
- Coordinate with Directors of Engineering Program Delivery and Business Development teams to ensure smooth project execution and alignment with client priorities.
- Assist in the development of new business opportunities and strategic analysis of key accounts.
- Create and prepare proposal qualifications for Front-End (FE) opportunities and Requests for Proposals (RFPs).
- Lead go/no-go discussions for new MSAs and RFP opportunities.
- Lead presentations on LUZCOs capabilities to key decision-makers.
- Facilitate client onboarding and ensure strong consistent client relationship management.
- Gather distribute and respond to client feedback to inform continuous improvement.
- Provide on-site support when necessary and stay informed on industry changes that may affect clients (e.g. regulatory shifts rate updates).
- Forecast client needs and proactively communicate relevant updates to internal leadership.
- Maintain clear communication with engineering services on project backlogs and staffing capacity.
- Support full-cycle recruiting efforts including sourcing screening and onboarding to meet staffing demands.
- Nurture relationships across client organizations to identify upselling opportunities and secure additional scopes of work.
- Present project updates and status reports to both clients and internal stakeholders.
- Perform other duties as assigned to support LUZCOs strategic growth and client satisfaction goals.
Knowledge & Skills
- Bachelors degree in business engineering or a related field.
- Previous experience with the FirstEnergy and building strong client relationships.
- 35 years of experience in account management or business development.
- Skilled in client relationship management and CRM tools.
- Knowledge of the energy industry regulatory environment and market trends.
- Experience coordinating cross-functional teams to ensure project alignment.
- Strong communication presentation and negotiation skills with key decision-makers.
- Ability to create and evaluate proposals RFPs and contracts including go/no-go decisions.
- Proficient in forecasting client needs and managing project backlogs and staffing capacity.
- Experience supporting recruiting and onboarding to meet project demands.
- Comfortable analyzing opportunities for business growth.
- Detail-oriented with strong organizational and multitasking abilities.
- Proficient with CRM project management software and Microsoft Office tools.
Join our team. Were all familia here.
Required Experience:
Senior IC
Employment Type
Full-Time
