Assistant Manager - Operations and Service
Assistant Manager - Operations and Service
Posted on :
13-08-2025
Employer Active
1 Vacancy
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Job Description
This position is open with Bajaj Finance Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity
To deep dive & analyze current customer grievances by checking samples of each complaint types. Identify IT issues/ Data errors/ Human errors/ Process lapse as root cause & process gaps for complaint typesRecommend & execute the solutions through System changes (Validations Incorporation) Data curing / cleansing process set up (Data Enrichment Framework) Training (People Skill Enhancement) Process change/ improvements (SOP changes)Ensure implementation in collaboration with individual businesses COEs & Technology Monitoring of solutions implemented through Regular Exception Reports/ Control Charts Sample Quality Checks Internal Audit FrameworkDetailed RCA sharing with the SMT team/PMO team/Business Teams & discussion on proposed solutionsMaking follow up with internal stakeholders such as IT/PMO and other teams required as per Solutions implemented & further tracking
Graduate Degree 3-5 years experience in lending business Customer Service/ Operations -on expertise on SFDC/Finnone/CRM Applicant should be well versed with various MS Excel knowledge High degree of passion and self-beliefCollaborative work style to engage with peers & colleagues in other functions across the companyExceptionally high motivational levels and a self-starter. Should have good written and verbal communication skillsShould possess the below skill sets: Team Management Skills Relationship Management skills Excellent Communication & Interpersonal Skills Negotiation Skills & influencing skills Analytical & Problem Solving skills
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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