Duty Manager
Duty Manager
Posted on :
12-08-2025
Employer Active
1 Vacancy
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Job Description
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below but not limited to these:
- Provide management presence by assisting colleagues in handling feedback
- Provide department orientation and training of the hotel service standards procedures and programmes
- Control availability of rooms and action accordingly
- Colleague management at the Front Desk including rostering performance management OJT training developing counseling guiding discipline feedback evaluate and supporting colleague at the desks
- Liaison between Front Office departments and rest of hotel for effective guest experience
- Lead the Front Office team to personalize the guest arrival/departure experience
- Be involved in the arrival rooming and departure of key/VIP guests
- Ensure guest arrival and departure procedures are completed as defined in the hotels standards and operating procedures and LQA standards
- Handle guest feedbacks and determine appropriate actions to ensure its meet or exceed guests expectations
- Presence in the Front Office and lobby area at critical guest flow time
- Conduct daily briefings presenting business issues and hotel information
- Co-ordinate full house activities handle pledge relocates by sending and welcoming guest back
- Ensure safety health security and loss control policies and procedures at the desk are in compliance
- Conduct Night Audit process for the hotel
- Ensure strict compliance of the Credit Card Privacy PCI
- Ensure strict compliance to the Cash Float SOP
Qualifications :
- Minimum A Level or diploma in Hospitality Management
- University Degree Preferred
- Minimum 3 years Hotel Front Office Experience and 1 year Supervisory or management experience
- Read write speak English Fluently
- Technical knowledge of Front Office Operations
- Presentable well groomed with leadership quality
- Interpersonal skills to deal with guests and colleagues issues
- People oriented
- Able to work under pressure and independently
- Able to sensitivity and discretion in supporting guest needs
- Detail-oriented organized and very flexible with working extended hours
- Energetic with a positive attitude
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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