VSP - Help Desk Analyst 4 - 100% On Site
VSP - Help Desk Analyst 4 - 100% On Site
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1 Vacancy
Job Description
Candidates must be able to work on site and F2F is also required
Local Candidates Strongly Preferred.
Please submit your top 2 Candidates.
The person selected for this position will work full-time onsite at Virginia State Police Headquarters 7700 Midlothian Tpke North Chesterfield VA 23235. Working hours are Monday through Friday 8:30am to 5:00pm excluding state holidays.
The Help Desk Analyst will support VSP s new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event. The incumbent will interact with employers by email telephone and other means to set up and maintain employer accounts. This includes determining if an employer is qualified to have a VSP account set up the account establish account users assist with getting users access to the employer ePortal update account information and user information and perform other duties as assigned.
Knowledge Skills and Abilities: Advanced computer skills are required that aligns with the Job Description. Ability to multitask and to determine root cause of problems and implement solutions In addition customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word Excel PowerPoint Visio Outlook)
Required/Desired SkillsEmployment Type
Full-time
