Clinical Manager, Neurodevelopmental Health- Temporary, Full-Time (1.0) (until October 2026) / Gestionnaire clinique, santé neurodéveloppementale - Temporaire à temps plein (1,0) (jusqu'en octobre 2026)

Ottawa is built on un-ceded Algonquin Anishinabek territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations Inuit and Mtis peoples and their valuable past and present contributions to this land.

CHEO is one of the few stand-alone global leaders in pediatric health and is home to more than 6500 staff clinicians scientists and researchers as well as volunteers all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure CHEO combines excellence in clinical care research and education to advance seamless care thats provided where when and how it is needed. CHEOs Research Institute is dedicated to world-class clinical translational and basic science research covering a wide range of childrens health concerns. CHEO has been named Canadas best health-care employer by Forbes in 2024 and 2025 and is ranked second among Canadian hospitals on its list of Canadas Best Employers for multiple consecutive years. For the 14th consecutive year in a row the editors of Canadas Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500000 children and youth from Eastern Ontario western Quebec Nunavut and Northern Ontario.

POSITION SUMMARY

The Clinical Manager in Neurodevelopmental Health will provide day-to-day management and coordination of services and will be responsible for the implementation of the programs operational and strategic objectives. They will directly supervise and facilitate development of staff within the program and oversee the establishment of a strong cohesive team. Working with the Director of Neurodevelopmental Health and the Leadership team the incumbent will contribute to program planning implementation and quality improvement initiatives. The successful incumbent is someone who will oversee the delivery of a program based on the strengths and needs of the children and their families and foster a strong culture of continuous learning.

In accordance with CHEOs values the ideal candidate will demonstrate a commitment to family-centered approach to care within an interdisciplinary environment and a culture of respect continuous learning professional development and commitment to evidence-based decisions.

MAIN RESPONSIBILITIES

• Oversee day to day operations of Neurodevelopmental Health Care at CHEO.

• Ensure optimal utilization of internal resources and establishment of streamlined processes

• Contribute to the development of the program policies and procedures

• Manage human resources effectively which includes:
  - Collaborating with Talent Acquisition to hire staff
  - Collaborating with CHEO Scheduling Office to schedule staff and manage attendance
  - Ensuring compliance with health and safety regulations
  - Conducting performance appraisals and collaborating with Labour Relations in dealing with performance related issues imposing discipline recommending terminations
  - Ensuring staff have the required resources to carry out their functions
  - Facilitate interdisciplinary processes and team functions

• Monitor clinical operational and fiscal indicators.

• Work in collaboration with staff and physicians in other Programs/Departments to ensure effective delivery of patient care/services.

• Provide information and updates to the Finance Department Director and other members of the Executive Team on service provider contract status service statistics or quality information.

• Prepare analyses and make recommendations to the Director if/when formal performance management remedies are to address unmet contractual obligations.

• Follow up on Incident reports generated through the Safety Reporting System.

• Manage within assigned budgets; monitor expenses; process payments.

• Ensure the development and ongoing updating of the program manuals/procedures/policies. Ensure that all revisions and additions are communicated to relevant parties.

• Ensure any service provider contracts are appropriately updated as .

• Work collaboratively to resolve any patient experience concerns brought forward by patients and/or families.

• Respond to environmental issues to provide for a safe and healthy work environment and support offsite Joint Health & Safety processes as set out by Ministry of Labour.

• Operate as a general manager for offsite locations (duties such as: resource management liaison with property management and coordination of offsite services e.g. linen services).

• Participate on internal and external committees as (e.g. Family Advisory committee accreditation etc.).

• Represent the program at the hospital regional and provincial level as .

• Work effectively with community partners and school boards.

• Participate in Quality Improvement activities.

• Support a culture of continuous learning.

• Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety.

• Perform other related duties as assigned.

QUALIFICATIONS

• Bachelors degree in Business Administration Health or Social Sciences or relevant field (Essential)

• Masters in Health Administration or relevant field (Preferred)

• Minimum five (5) years of progressive leadership experience (Essential)

• Leadership experience in a healthcare setting (Preferred)

• Project management and facilitation experience (Essential)

• Experience in neurodevelopmental services or mental health (Preferred)

• Demonstrated sound understanding of organizational learning and change management (Essential)

• Demonstrated knowledge of budget planning resource allocation financial monitoring and reporting (Essential)

• Demonstrated experience in LEAN and/or continuous quality improvement in a healthcare organization (Essential)

• Demonstrated effective relationship building with the ability to effectively coach interact and problem solve with service providers senior leaders and team members for the effective resolution of contract related and performance issues (Essential)

• Demonstrated interpersonal skills and proven ability to deal effectively with internal and external clients/stakeholders (Essential)

• Demonstrated ability to manage within a complex healthcare system (Essential)

• Exceptional ability to communicate effectively and concisely both orally and in writing (Essential)

• Demonstrated advanced proficiency with computer software programs including Microsoft Office Suite (Essential)

• Experience working within EPIC Healthcare system (Preferred)

• Participate in an after-hours on-call schedule being available one week out of every seven.

• Access to Vehicle and Valid Drivers Licence(Essential)

• Ability to travel to to locations throughout Ottawa and surrounding towns (Essential)

• Criminal Record Check (Level 1) (Essential)

• Bilingualism (French/English) (Preferred)

This assignment may be extended or shortened based on operational needs